Senior SASE Support Engineer — Prisma Access (Remote)

Palo Alto Networks, Inc.; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Palo Alto Networks is seeking a Senior Technical Support Engineer specializing in SASE with Prisma Access focus. You will be the technical backbone for enterprise customers, mentoring juniors and collaborating with Product Management and Engineering to shape SASE offerings.

The role is remote with out-of-hours European coverage, requiring strong networking security expertise and the ability to work across geographies to deliver trusted solutions.

Qualifications

• 5+ years in a technical support or systems engineering role, with at least 2 years in SASE or Cloud Security.
• Mastery of networking protocols (TCP/IP, BGP, OSPF, IPsec VPNs, SSL/TLS, Web proxy).
• Strong understanding of security concepts (NGFW, ZTNA, SWG, CASB).
• Proficiency in network and API troubleshooting tools (Wireshark, MTR, Curl).
• Excellent written and verbal communication skills.

Responsibilities

• Lead resolution of complex issues involving Prisma Access, GlobalProtect, and cloud-managed service configurations.
• Debug routing and connectivity across hybrid environments, including SD-WAN and BGP peering.

Skills

TCP/IP

BGP

OSPF

IPsec VPNs

SSL/TLS

Web proxy

NGFW

ZTNA

SWG

CASB

Wireshark

MTR

Curl

Communication skills

Tools

Wireshark

MTR

Curl

Job description

Palo Alto Networks is seeking a Senior Technical Support Engineer specializing in SASE with Prisma Access focus. You will be the technical backbone for enterprise customers, mentoring juniors and collaborating with Product Management and Engineering to shape SASE offerings.

The role is remote with out-of-hours European coverage, requiring strong networking security expertise and the ability to work across geographies to deliver trusted solutions.