Remote Senior CS Engineer, SASE & Cloud Security

paloaltonetworks; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote work

Job summary

Palo Alto Networks in the United States is seeking a Senior Technical Partner to help mid-to-large enterprise customers implement and operationalize SASE solutions. You will support cloud security integrations, guide adoption, and troubleshoot complex networking and security issues.

You will work with customer leaders and internal teams to advance security programs, map product capabilities to customer needs, track outcomes, and advocate for product improvements.

Qualifications

• Degree in CS/EE or related field or equivalent military experience.
• 5+ years in post-sales, pre-sales, technical support, consulting, or similar role.
• Understanding of SASE architecture and its business value.
• Strong networking knowledge including multi-vendor equipment and routing protocols (BGP, OSPF, EIGRP).
• Experience designing/troubleshooting remote access VPN solutions and explaining topics to technical and business audiences.
• Fluency in English and Italian; ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Help customers deploy SASE capabilities and integrate them into security operations to meet business goals.
• Act as day-to-day technical contact, coordinating customer support and prioritizing resolutions with engineering teams.
• Advise customers on cloud security governance, change management, and centers of excellence.
• Identify adoption or delivery risks and collaborate with account teams on mitigations or escalations.
• Map product capabilities to customer needs and explain technical issues and business impact to varied audiences.
• Track customer outcomes such as satisfaction, adoption, renewal likelihood, engagement, and expansion opportunities; advocate for product improvements.

Skills

SASE architecture understanding

Networking knowledge

BGP/OSPF/EIGRP

Remote access VPN design

Technical communication

Education

Bachelor's degree in CS/EE or related field

Equivalent military experience

Job description

Palo Alto Networks in the United States is seeking a Senior Technical Partner to help mid-to-large enterprise customers implement and operationalize SASE solutions. You will support cloud security integrations, guide adoption, and troubleshoot complex networking and security issues.

You will work with customer leaders and internal teams to advance security programs, map product capabilities to customer needs, track outcomes, and advocate for product improvements.