Senior SAP IS-U Customer Service Consultant

EY; Los Angeles (CA); Remote; USD 103.000 - 188.000; Vollzeit

Zusammenfassung

EY seeks an SAP IS-U Customer Service Senior Consultant to design, configure, test, and implement SAP IS-U customer service solutions for utilities. You will translate service-operation requirements into functional designs and work with stakeholders across business and technical teams.

Travel up to 40–60% may be required as projects demand. You will prepare functional specs, test plans, data mappings, and support cutover and post go-live stabilization while mentoring junior team members.

Qualifikationen

• Bachelor's degree required.
• At least 3–4 years of SAP IS-U or SAP Utilities experience, including 3 years in SAP IS-U Customer Service.
• Hands-on experience delivering functional requirements, configuration or solution design, testing, and production support in a utility environment.

Aufgaben

• Gather and analyze requirements for customer and account maintenance, service requests, move-in/move-out, transfers, start/stop service, and related customer processes.
• Configure SAP IS-U Customer Service solutions including business partner, contract account, utility contract, premise, service connection, and customer master data.
• Design and support service-request, notification, correspondence, and customer-contact processes integrated with SAP IS-U.

Kenntnisse

SAP IS-U Customer Service

Utility industry experience

SAP IS-U

Travel willingness

Ausbildung

Bachelor's degree

Tools

SAP IS-U Customer Service

Jobbeschreibung

EY seeks an SAP IS-U Customer Service Senior Consultant to design, configure, test, and implement SAP IS-U customer service solutions for utilities. You will translate service-operation requirements into functional designs and work with stakeholders across business and technical teams.

Travel up to 40–60% may be required as projects demand. You will prepare functional specs, test plans, data mappings, and support cutover and post go-live stabilization while mentoring junior team members.