Senior SAP IS-U Customer Service Consultant

EY

Fort Worth (TX)

Remote

USD 103,000 - 188,000

Full time

4 hours ago

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Job summary

EY is seeking an SAP IS-U Customer Service Senior Consultant to support design, configuration, testing, and implementation of customer-facing SAP IS-U solutions for utility clients in the United States. You will work with stakeholders to translate requirements into practical functional designs across the meter-to-cash lifecycle.

You will travel 40–60% and collaborate with business and technical teams to deliver end-to-end SAP IS-U Customer Service projects, including data conversion, testing,

Qualifications

Bachelor's degree required.
Typically 3–4 years SAP IS-U or SAP Utilities experience, incl. hands-on IS-U Customer Service.
Experience delivering functional specs, configuration, testing and production support in utilities.

Responsibilities

Gather and analyze requirements for customer and account maintenance, service requests, and move-in/move-out processes.
Configure SAP IS‑U Customer Service components (BP, contract account, utility contract, premise, service connections).
Design service-request, notification, and customer-contact workflows across SAP IS-U and meter-to-cash flows.
Coordinate impacts across Billing, FI-CA, Device Management and field service.
Prepare functional designs, test scenarios, data mappings, and cutover readiness.

Skills

SAP IS-U

Utility industry

Client service

Stakeholder communication

Education

Bachelor's degree

Tools

SAP IS-U

SAP CRM

Job description

You will travel 40–60% and collaborate with business and technical teams to deliver end-to-end SAP IS-U Customer Service projects, including data conversion, testing,

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