Senior SAP IS-U Customer Service Consultant

EY; Charleston (WV); Remote; USD 103,000 - 213,000; Full time

Job summary

EY in the United States is seeking an SAP IS-U Customer Service Senior Consultant to design, configure, test, and implement SAP IS-U customer-service solutions across the meter-to-cash lifecycle. You will translate utility requirements into practical functional designs.

This role requires strong analytical skills, travel 40-60%, collaboration with cross-functional teams, and experience with customer, account, contract, and service-point data in SAP IS-U.

Qualifications

• Bachelor’s degree and 3–4 years SAP IS‑U or utilities experience.
• Hands-on experience with SAP IS‑U customer service processes.
• Experience documenting functional specifications and data mappings.
• Willingness to travel 40–60%.

Responsibilities

• Deliver SAP IS‑U Customer Service solutions across the meter‑to‑cash lifecycle.
• Translate business requirements into SAP IS‑U functional designs and configurations.
• Coordinate with stakeholders and cross‑functional teams to resolve issues.

Skills

SAP IS-U Customer Service

Utility industry experience

Client-service skills

Analytical skills

Communication skills

Requirements gathering

Education

Bachelor's degree

Tools

SAP CRM

SAP Sales Cloud

Job description

EY in the United States is seeking an SAP IS-U Customer Service Senior Consultant to design, configure, test, and implement SAP IS-U customer-service solutions across the meter-to-cash lifecycle. You will translate utility requirements into practical functional designs.

This role requires strong analytical skills, travel 40-60%, collaboration with cross-functional teams, and experience with customer, account, contract, and service-point data in SAP IS-U.