Senior SAP IS-U Customer Service Consultant

EY; McLean (VA); Remote; USD 103,000 - 188,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) retirement plan

Paid time off

Job summary

EY in the United States seeks an SAP IS-U Customer Service Senior Consultant to design, configure, test, and implement customer-facing SAP IS-U solutions across the meter-to-cash lifecycle.

You will translate business requirements into functional designs, collaborate with stakeholders and cross-functional teams, and support data conversion, cutover, and production stabilization. Travel is 40-60%, and the role offers competitive compensation with comprehensive benefits.

Qualifications

• Bachelor’s degree required.
• 3–4 years SAP IS-U or SAP Utilities experience, including 3 years in SAP IS-U Customer Service.
• Experience delivering functional requirements, configuration or solution design, testing, and production support in a utility environment.
• Experience with SAP IS-U customer, business partner, contract account, utility contract, premise, service connection, and customer-service processes.
• Experience supporting utility customer-lifecycle processes (account maintenance, service requests, move-in/move-out, transfers, start/stop service).
• Understanding meter-to-cash processes and dependencies among CS, Billing, FI-CA, etc.

Responsibilities

• Gathering and analyzing requirements for customer and account maintenance, service requests, move-in/move-out, transfers, start and stop service, and related customer processes.
• Supporting the functional design and configuration of SAP IS-U Customer Service solutions, including business partner, contract account, utility contract, premise, service connection, and related customer master data.
• Designing and supporting service-requests, notification, and customer-contact processes in alignment with SAP IS-U and contact-center solutions.
• Translating service-operation requirements into reliable customer, account, contract, premise, and service-request workflows.
• Coordinating end-to-end process impacts and dependencies across Billing, FI-CA, Device Management, Work Management, Retail Choice, digital channels, field service, and external contact-center systems.
• Analyzing customer-impacting exceptions involving service activation, account changes, billing readiness, payment status, field-work requests, customer data, contract data, or system integrations.
• Designing and documenting business requirements and end-to-end process flows for customer self-service web, mobile, and IVR solutions integrated with SAP IS-U CS and meter-to-cash.
• Preparing functional designs, configuration documentation, test scenarios, process flows, data mappings, and other project deliverables.
• Executing unit and integration testing and supporting UAT, regression testing, defect resolution, and production issue analysis.
• Supporting data conversion activities, including data mapping, validation, reconciliation, and cutover readiness.

Skills

SAP IS-U Customer Service

Utilities domain knowledge

Requirements gathering

Stakeholder management

Analytical skills

Education

Bachelor’s degree

Tools

SAP IS-U configuration

Job description

EY in the United States seeks an SAP IS-U Customer Service Senior Consultant to design, configure, test, and implement customer-facing SAP IS-U solutions across the meter-to-cash lifecycle.

You will translate business requirements into functional designs, collaborate with stakeholders and cross-functional teams, and support data conversion, cutover, and production stabilization. Travel is 40-60%, and the role offers competitive compensation with comprehensive benefits.