Senior SAP IS-U Customer Service Consultant

EY; McLean (VA); Remote; USD 103,000 - 213,000; Full time

Job summary

EY is seeking an SAP IS‑U Customer Service Senior Consultant in the United States to design, configure, test, and implement customer-facing SAP IS‑U solutions across the meter-to-cash lifecycle. You will work with business stakeholders and technical teams to translate service requirements into effective functional designs.

This role may require regular travel to meet client needs (estimated 40–60%). You will prepare functional designs, data mappings, test scenarios, and coordinate across

Qualifications

• Bachelor’s degree required.
• Typically 3–4 years of SAP IS‑U or SAP Utilities experience, including at least 3 years in SAP IS‑U Customer Service.
• Hands-on experience delivering functional requirements, configuration or solution design, testing, and production support in a utility environment.
• Experience with SAP IS‑U customer, business partner, contract account, utility contract, premise, service connection, and customer‑service processes.
• Experience supporting utility customer‑lifecycle processes, including account maintenance, service requests, move-in/move-out, transfers, and start/stop service.

Responsibilities

• Gathering and analyzing requirements for customer and account maintenance, service requests, move-in and move-out, transfers, start and stop service, and related customer processes.
• Supporting the functional design and configuration of SAP IS‑U Customer Service solutions, including business partner, contract account, utility contract, premise, service connection, and related customer master data.
• Designing and supporting service-request, notification, correspondence, and customer-contact processes in alignment with the deployed SAP IS‑U and contact‑center solutions.
• Translating service-operation requirements into reliable customer, account, contract, premise, and service‑request workflows.
• Coordinating end-to-end process impacts and dependencies across Billing, FI‑CA, Device Management, Work Management, Retail Choice, digital channels, field service, and external contact‑center systems.
• Analyzing customer‑impacting exceptions involving service activation, account changes, billing readiness, payment status, field‑work requests, customer data, contract data, or system integrations.
• Designing and documenting business requirements and end-to-end process flows for customer self‑service web, mobile, and interactive voice response solutions integrated with SAP IS‑U Customer Service and meter‑to‑cash processes.
• Preparing functional designs, configuration documentation, test scenarios, process flows, data mappings, and other project deliverables.
• Executing unit and integration testing and supporting user acceptance testing, regression testing, defect resolution, and production issue analysis.
• Supporting customer, account, contract, premise, and service‑point data conversion activities, including data mapping, validation, reconciliation, and cutover readiness.
• Supporting cutover, data validation, production incidents, operational procedures, and post‑go‑live stabilization for customer and contract processes.
• Collaborating with client stakeholders, business users, technical teams, integration teams, and project leadership to communicate issues, clarify requirements, and support timely solution decisions.
• Providing knowledge transfer, user procedures, and functional guidance to client teams and junior project team members while clearly documenting customer and data impacts.

Skills

SAP IS‑U Customer Service

Utility industry experience

SAP IS‑U business partner & contract

Travel readiness

Education

Bachelor's degree

Tools

SAP IS‑U

Job description

EY is seeking an SAP IS‑U Customer Service Senior Consultant in the United States to design, configure, test, and implement customer-facing SAP IS‑U solutions across the meter-to-cash lifecycle. You will work with business stakeholders and technical teams to translate service requirements into effective functional designs.

This role may require regular travel to meet client needs (estimated 40–60%). You will prepare functional designs, data mappings, test scenarios, and coordinate across