Senior SAP IS-U Consultant: Customer Service Expert

EY; Hoboken (NJ); Remote; USD 103,000 - 188,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) plan

Paid time off

Job summary

EY seeks an SAP IS-U Customer Service Senior Consultant to design, configure, test and implement customer-facing SAP IS-U solutions across the meter-to-cash lifecycle. You will translate business requirements into functional designs, collaborate with stakeholders, and support data conversion and post-go-live stabilization.

Ideal candidates have 3–4 years of SAP IS-U experience, strong communication skills, and willingness to travel up to 60% in a national client environment.

Qualifications

• Bachelor’s degree and 3–4 years SAP IS-U/Utilities experience.
• Hands-on in delivering functional requirements, config or design.
• Experience with customer, business partner, and contract data in SAP IS-U.

Responsibilities

• Gather requirements for customer and account maintenance and service requests.
• Configure SAP IS-U Customer Service modules and master data.
• Design and document end-to-end service workflows and data mappings.
• Coordinate impacts across Billing, FI-CA, and field service.
• Support testing, cutover readiness, and production stabilization.

Skills

SAP IS-U Customer Service

Customer lifecycle processes

Requirements gathering

Stakeholder communication

Travel willingness

Education

Bachelor’s degree

Tools

SAP IS-U configuration

Billing/FI-CA integration

Job description

EY seeks an SAP IS-U Customer Service Senior Consultant to design, configure, test and implement customer-facing SAP IS-U solutions across the meter-to-cash lifecycle. You will translate business requirements into functional designs, collaborate with stakeholders, and support data conversion and post-go-live stabilization.

Ideal candidates have 3–4 years of SAP IS-U experience, strong communication skills, and willingness to travel up to 60% in a national client environment.