Senior SAP IS-U Consultant: Customer Service & Device

EY

Tucson (AZ)

On-site

USD 103,000 - 205,000

Full time

20 hours ago

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Job summary

EY in the United States seeks an SAP IS-U Customer Service Senior Consultant to design, configure, test, and implement customer-facing SAP IS-U solutions across the meter-to-cash lifecycle. You’ll work with business stakeholders and technical teams to translate requirements into functional designs.

We offer opportunities to contribute to complex utility transformations, travel up to 60%, and a competitive salary with comprehensive benefits.

Qualifications

A bachelor’s degree.
Typically, no less than 3 to 4 years of SAP IS-U or SAP Utilities experience, including at least three years of hands-on experience in SAP IS-U Customer Service.
Hands-on experience delivering functional requirements, configuration or solution design, testing, and production support in a utility environment.
Experience with SAP IS-U customer, business partner, contract account, utility contract, premise, service connection, and customer-service processes.
Travel is estimated at 40-60%.

Responsibilities

Gathering and analyzing requirements for customer and account maintenance, service requests, move-in and move-out, transfers, start and stop service, and related customer processes.
Supporting the functional design and configuration of SAP IS-U Customer Service solutions, including business partner, contract account, utility contract, premise, service connection, and related customer master data.
Designing and supporting service‑request, notification, correspondence, and customer‑contact processes in alignment with the deployed SAP IS-U and contact‑center solutions.
Translating service‑operation requirements into reliable customer, account, contract, premise, and service‑request workflows.
Coordinating end‑to‑end process impacts and dependencies across Billing, FI‑CA, Device Management, Work Management, Retail Choice, digital channels, field service, and external contact‑center systems.
Analyzing customer‑impacting exceptions involving service activation, account changes, billing readiness, payment status, field‑work requests, customer data, contract data, or system integrations.
Designing and documenting business requirements and end‑to‑end process flows for customer self‑service web, mobile, and interactive voice response solutions integrated with SAP IS‑U Customer Service and meter‑to‑cash processes.
Preparing functional designs, configuration documentation, test scenarios, process flows, data mappings, and other project deliverables.
Executing unit and integration testing and supporting user acceptance testing, regression testing, defect resolution, and production issue analysis.
Supporting customer, account, contract, premise, and service‑point data conversion activities, including data mapping, validation, reconciliation, and cutover readiness.
Supporting cutover, data validation, production incidents, operational procedures, and post‑go‑live stabilization for customer and contract processes.
Collaborating with client stakeholders, business users, technical teams, integration teams, and project leadership to communicate issues, clarify requirements, and support timely solution decisions.
Providing knowledge transfer, user procedures, and functional guidance to client teams and junior project team members while clearly documenting customer and data impacts.