Senior SAP Delivery & Operations Lead

Ernst & Young Oman; San Jose (CA); Hybrid; USD 167,000 - 290,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation package

Job summary

EY’s Technology Operations Managed Services team invites a Senior SAP Delivery Manager to lead post‑transition SAP support and delivery. You will run and maintain SAP projects, guiding offshore/offshore teams, and driving value realization for client business outcomes.

The role emphasizes hands‑on functional ownership across SAP domains, collaboration with stakeholders, and continuous improvement in an agile, client‑facing environment with travel as needed.

Qualifications

• A Bachelor’s degree (4-year degree).
• Typically, no less than 5–7 years of relevant experience in SAP Operations, running SAP projects, or both.
• Expertise in Application Management is essential.
• Demonstrated experience in SAP Managed Services or AMS operating models.
• Knowledgeable of Agile terminology and Agile methods.
• Strong customer orientation and experience in Customer Support Operations are required.
• A solid understanding of Data Delivery and Management is necessary.
• Proficiency in Stakeholder Management is important.
• Familiarity with Technology Ecosystem Operations is crucial.
• Experience in Technology Service Management is necessary.
• Strong Troubleshooting and Triage skills are expected.

Responsibilities

• Delivering quality support and resolving issues within the context of key business processes.
• Providing hands-on SAP functional leadership and issue resolution within one primary domain (FICO/SCM/Procurement/OTC).
• Contributing to initiatives that drive continuous improvement and standardization.
• Ensuring adherence to service level agreements and operational level agreements established by service delivery.
• Leading and managing cross-location SAP delivery teams across onshore, nearshore, and offshore resources.
• Serving as an escalation point for complex functional and operational issues.
• Partnering closely with client stakeholders to align SAP operations with business outcomes.

Skills

SAP ERP (S/4HANA)

Finance & Controlling (FICO)

Supply Chain Management

Order-to-Cash (OTC)

Team leadership

Offshore delivery

ITIL processes

Communication skills

Education

Bachelor’s degree

Tools

SAP

Job description

EY’s Technology Operations Managed Services team invites a Senior SAP Delivery Manager to lead post‑transition SAP support and delivery. You will run and maintain SAP projects, guiding offshore/offshore teams, and driving value realization for client business outcomes.

The role emphasizes hands‑on functional ownership across SAP domains, collaboration with stakeholders, and continuous improvement in an agile, client‑facing environment with travel as needed.