Senior Salesforce Solutions Architect - AI & Data Cloud

EY; Palo Alto (CA); Hybrid; USD 112,300 - 210,700; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Hybrid work model

Job summary

EY is seeking a Senior Salesforce Solution Architect to bridge business needs and technical delivery across Salesforce ecosystems. You will support client workshops, shape user journeys, and design AI-enabled Salesforce solutions with governance and responsible AI guardrails.

You will mentor teams, translate requirements into scalable designs, and ensure adoption-ready deployments while contributing to agile delivery and client satisfaction.

Qualifications

• Four-year bachelor’s degree or equivalent experience.
• 2–4+ years of Salesforce implementation experience.
• Experience leading Salesforce solution design in teams of five or more.
• Experience facilitating requirements/design workshops with clients.
• Experience with Salesforce integrations, data migration concepts, and agile delivery methods.
• Salesforce certifications (Administrator, Platform App Builder, etc.).
• Ability to manage multiple priorities and travel as needed.

Responsibilities

• Lead or support discovery sessions to understand objectives, pain points, and adoption barriers.
• Translate requirements into Salesforce solution designs across products, data models, and security.
• Design AI-assisted workflows using Agentforce, Prompt Builder, Einstein, and Data Cloud.
• Draft and test prompt instructions, escalation paths, and human-in-the-loop reviews.
• Create solution documentation, data/integration notes, and handoff materials for developers and clients.
• Identify gaps between current and future state capabilities and plan mitigations.
• Collaborate with developers and architects to define specs for custom code and integrations.
• Apply privacy, cybersecurity, and responsible AI considerations throughout design and deployment.
• Contribute to Agile ceremonies and ensure delivery readiness.
• Mentor analysts and consultants in structured problem solving and solution design.

Skills

Client-facing communication

Salesforce design

AI fluency

Agile delivery

Requirements analysis

Education

Bachelor's degree in Business Systems, Information Systems, CS, Engineering, MIS

Tools

Salesforce

Agentforce

Einstein

Data Cloud/Data 360

Flow

Apex

APIs

MuleSoft

Experience Cloud

Tableau

Slack

Job description

EY is seeking a Senior Salesforce Solution Architect to bridge business needs and technical delivery across Salesforce ecosystems. You will support client workshops, shape user journeys, and design AI-enabled Salesforce solutions with governance and responsible AI guardrails.

You will mentor teams, translate requirements into scalable designs, and ensure adoption-ready deployments while contributing to agile delivery and client satisfaction.