Senior Salesforce Business Analyst - Solutions & Discovery

Conscendo; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Conscendo is seeking an experienced Salesforce Business Analyst to lead requirements discovery for North American customers. You will work with presales, architecture, and offshore delivery teams, shaping practical Salesforce solutions and contributing to demos and proposals.

You will translate business needs into user stories, lead workshops, and guide design decisions across Sales Cloud, Service Cloud, and related clouds.

Qualifications

• 6+ years as a Business Analyst or Functional Consultant (Salesforce focus).
• Hands-on knowledge of Salesforce clouds (Sales/Service).
• Experience collaborating with offshore teams in Agile environments.

Responsibilities

• Lead workshops and discovery sessions with business stakeholders.
• Translate business needs into user stories, flows, and specs.
• Recommend Salesforce solutions, perform fit-gap analysis, and guide design decisions.
• Support presales with discovery calls, demos, RFP responses, and estimates.
• Coordinate with offshore delivery teams in Hyderabad, review deliverables, and support UAT.
• Flag risks early and identify expansion opportunities in existing accounts.

Skills

Business Analysis

Sales Cloud

Service Cloud

Marketing Cloud

Experience Cloud

Workshop Facilitation

Communication Skills

Agile / Scrum

US/Canada Work Authorization

Job description

Conscendo is seeking an experienced Salesforce Business Analyst to lead requirements discovery for North American customers. You will work with presales, architecture, and offshore delivery teams, shaping practical Salesforce solutions and contributing to demos and proposals.

You will translate business needs into user stories, lead workshops, and guide design decisions across Sales Cloud, Service Cloud, and related clouds.