Senior Business Analyst

Conscendo; United States; On-site; USD 110,000 - 145,000; Full time

Job summary

Conscendo, a Salesforce Summit Partner, seeks a skilled Salesforce Business Analyst to bridge business needs and technology solutions. You will work with stakeholders to analyze processes, gather requirements, and design Salesforce-based solutions.

You will drive process improvement, support deployments, create BRD/FRD, and develop dashboards. This role requires 7+ years BA experience, 3+ years on Salesforce projects, and Salesforce certifications; Jira and Confluence are a plus.

Qualifications

• Strong functional knowledge of Salesforce Sales Cloud and Service Cloud.
• Experience with workflows, Flow, and dashboards/reports.
• Familiarity with integrations (APIs); MuleSoft is a plus.

Responsibilities

• Gather and analyze business requirements from stakeholders.
• Translate requirements into Salesforce-based solutions.
• Design scalable Salesforce-based solutions with Sales/Service Cloud.
• Document BRD/FRD, user stories, and acceptance criteria.
• Lead workshops, interviews, and discovery sessions.
• Support testing, UAT, deployment, and training.
• Stakeholder management and cross-team collaboration.
• Create dashboards and reports for business insights.

Skills

Sales Cloud

Service Cloud

Workflows / Flow

Reports & Dashboards

APIs / Integrations

MuleSoft familiarity

Stakeholder Management

Agile / Scrum

Communication Skills

Problem Solving

Education

Bachelor's degree

Salesforce Certification

Salesforce Admin / App Builder

Tools

Jira

Confluence

MuleSoft

Job description

Conscendo is a Salesforce Summit Partner, delivering transformative Salesforce and MuleSoft
solutions since 2021.With global delivery footprint across the US,UAE and India, our team of 250+ experts helps organizations build intelligent, scalable, and future-ready digital ecosystems. Our portfolio spans Sales, Service, Data, Experience, Marketing, Health, Education Clouds, Tableau, Agentforce, and MuleSoft.

Role Summary:

We are seeking a skilled Salesforce Business Analyst to bridge the gap between business needs and
technology solutions. The candidate will work closely with stakeholders to analyze business processes,
gather requirements, and help design optimized solutions using the Salesforce platform.

The role involves driving business transformation, improving operational efficiency, and ensuring successful Salesforce implementations.

Responsibilities:

• Requirements Gathering & Analysis
  Collaborate with business stakeholders to understand business needs and challenges
  Conduct workshops, interviews, and discovery sessions
  Document business requirements, user stories, and acceptance criteria
  Perform gap analysis between current and future state

Core responsibility: translating business needs into technical solutions

• Salesforce Solution Design
  At conceptual level Recommend scalable Salesforce-based solutions (Sales Cloud, Service Cloud, etc.)
  Work with architects and developers to design system functionality as per requirements
• Process Improvement
  Analyze existing business processes and identify optimization opportunities
  Drive automation and digital transformation initiatives
  Improve efficiency and reduce manual efforts
• Stakeholder Management
  Act as a liaison between business teams and technical teams
  Facilitate communication across departments
  Present solutions, demos, and project updates
• Documentation & Reporting
  Create functional specifications, process flows, and data models
  Maintain documentation such as:
  BRD (Business Requirement Document)
  FRD (Functional Requirement Document)
  User stories & use cases
  Propose dashboards and reports for business insights
• Testing & Deployment Support
  Define test strategies and UAT plans
  Support user acceptance testing (UAT)
  Validate system functionality against requirements
  Assist in deployment and release management
• Training & Support
  Provide end-user training and support
  Create training materials and user guides
  Ensure smooth adoption of Salesforce solutions
• Business Requirements Documents (BRD)
• Functional Specifications
• Process Diagrams
• User Stories & Acceptance Criteria
• Test Cases & UAT Sign-offs
• Nice-to-Have (Architect-Level BA)

Required Skills & Qualifications:

• Technical Skills
• Strong functional knowledge of Salesforce platform (Sales Cloud, Service Cloud)
• Understanding of:
• Workflows, Process Builder / Flow
• Reports & Dashboards
• Familiarity with integrations (APIs, middleware like MuleSoft is a plus)

Business Analysis Skill:

• Process mapping (As-Is / To-Be)
• Agile/Scrum methodology experience
• Soft Skills
• Excellent communication and stakeholder management
• Strong analytical and problem-solving skills
• Ability to translate business needs into technical requirements
• Collaboration and facilitation skills

Experience:

• 7+ years of experience as a Business Analyst
• 3+ years of experience working on Salesforce projects
• Experience in CRM implementations or digital transformation projects

Preferred Qualification:

• Bachelor’s degree from a reputed institution
• Salesforce Certified Business Analyst
• Salesforce Administrator / App Builder Certification
• Experience with tools like Jira, Confluence
• Exposure to integration platforms (e.g., MuleSoft

Why Join Conscendo?

• Work with a top-tier Salesforce Summit Partner
• Opportunity to deliver global, enterprise-scale Salesforce solutions
• Collaborative culture with exposure to cutting-edge Salesforce and AI-driven platforms
• Clear growth path and opportunity to work across multiple Salesforce cloud