Salesforce Tech Business Analyst — Drive Cloud Solutions

Simplus; Alpharetta (GA); On-site; USD 95,000 - 130,000; Full time

Job summary

Simplus, a leading Salesforce Summit Consulting Partner and an Infosys company, seeks a Technical Business Analyst to bridge business and technology teams in delivering Salesforce solutions. The role focuses on requirements gathering, process analysis, solution design, and implementation support for Sales Cloud and Service Cloud initiatives.

Responsibilities include documenting business and technical requirements, facilitating workshops, creating user stories and BRDs, and coordinating UAT.

Qualifications

• 5+ years of Business Analyst or Technical Business Analyst experience.
• 3+ years of Salesforce project experience.
• Strong knowledge of Service Cloud, Experience Cloud, Flows & Automation.
• Experience creating BRDs, FRDs, user stories, acceptance criteria, and process documentation.
• Strong stakeholder management, communication, and facilitation skills.
• Experience working within Agile/Scrum environments.

Responsibilities

• Gather, analyze, and document business and technical requirements.
• Facilitate workshops, process mapping sessions, and stakeholder discussions.
• Create user stories, acceptance criteria, process flows, and functional specifications.
• Partner with stakeholders, architects, developers, and QA teams to deliver Salesforce solutions.
• Analyze integration requirements and support API, data, and Customer 360 initiatives.
• Coordinate UAT activities and validate business outcomes.
• Support governance, security, privacy, and compliance requirements.

Skills

Business Analyst

Salesforce

Agile/Scrum

Stakeholder management

Job description

Simplus, a leading Salesforce Summit Consulting Partner and an Infosys company, seeks a Technical Business Analyst to bridge business and technology teams in delivering Salesforce solutions. The role focuses on requirements gathering, process analysis, solution design, and implementation support for Sales Cloud and Service Cloud initiatives.

Responsibilities include documenting business and technical requirements, facilitating workshops, creating user stories and BRDs, and coordinating UAT.