Salesforce Business Analyst

Conscendo; United States; Presencial; USD 90.000 - 140.000; Jornada completa

Descripción de la vacante

Conscendo is seeking an experienced Salesforce Business Analyst to lead requirements discovery for North American customers. You will work with presales, architecture, and offshore delivery teams, shaping practical Salesforce solutions and contributing to demos and proposals.

You will translate business needs into user stories, lead workshops, and guide design decisions across Sales Cloud, Service Cloud, and related clouds.

Formación

• 6+ years as a Business Analyst or Functional Consultant (Salesforce focus).
• Hands-on knowledge of Salesforce clouds (Sales/Service).
• Experience collaborating with offshore teams in Agile environments.

Responsabilidades

• Lead workshops and discovery sessions with business stakeholders.
• Translate business needs into user stories, flows, and specs.
• Recommend Salesforce solutions, perform fit-gap analysis, and guide design decisions.
• Support presales with discovery calls, demos, RFP responses, and estimates.
• Coordinate with offshore delivery teams in Hyderabad, review deliverables, and support UAT.
• Flag risks early and identify expansion opportunities in existing accounts.

Conocimientos

Business Analysis

Sales Cloud

Service Cloud

Marketing Cloud

Experience Cloud

Workshop Facilitation

Communication Skills

Agile / Scrum

US/Canada Work Authorization

Descripción del empleo

Conscendo Technologies is a Salesforce Summit Partner helpingenterprises turn CRM into a real growth engine. With 250+ teammembers across the US, Dubai, and India, we deliver end to end —from strategy and solutioning to implementation and support.

The Role

You’ll be a front-line contact for our North American customers,leading requirements discovery and shaping practical Salesforcesolutions. You’ll work with our presales, architecture, andoffshore delivery teams, and support presales by contributingto solutioning, demos, and proposals.

What You’ll Do

• Lead workshops and discovery sessions with business stakeholders.
• Translate business needs into user stories, process flows, and functional specifications.
• Recommend Salesforce solutions, run fit-gap analysis, and guide customers on design decisions.
• Support presales through discovery calls, demos, RFP responses, and estimates.
• Coordinate with our delivery teams in Hyderabad, review deliverables, and support UAT.
• Flag risks early and identify expansion opportunities in existing accounts.

What You Bring

• 6+ years as a Business Analyst or Functional Consultant, with 4+ years on Salesforce implementations.
• Hands-on functional knowledge of Sales Cloud and Service Cloud.
• Experience with Marketing Cloud, Field Service (FSL), Experience Cloud, Revenue Cloud, or an Industry Cloud is a strong plus.
• Solid understanding of business processes such as lead-to-cash, case management, and customer onboarding.
• Ability to propose solutions and defend them with business rationale.
• Experience working with offshore teams in an Agile setup.
• Strong communication skills, with comfort presenting to executives and technical teams.
• Willingness to overlap a few hours with IST.
• Authorization to work in the US or Canada.

Nice to Have

• Salesforce Business Analyst, Admin, or Consultant certifications.
• Presales or RFP experience at a Salesforce partner.
• Familiarity with Agentforce, Data Cloud, or MuleSoft integrations.