Salesforce Business Analyst — Discovery, UAT & Backlog Lead

SynconAI; Northern (KY); Hybrid; USD 80,000 - 120,000; Full time

Job summary

SynconAI is seeking a seasoned business analyst to bridge client stakeholders and our Salesforce build team. You will facilitate discovery, document current and future state, write user stories with acceptance criteria, and maintain traceability through UAT and release readiness.

You will lead discovery workshops, model processes, craft backlog items with clear acceptance criteria, and ensure data requirements and migrations are captured for architects and developers.

Qualifications

• 3+ years as a business analyst or consultant on Salesforce implementation programs.
• Strong workshop facilitation, process modelling, and written requirements skills.
• Working knowledge of Salesforce objects, automation concepts, and Lightning UX enough to challenge vague asks.
• Experience running or supporting UAT on mid-market programs.
• Clear English communication with US stakeholders; authorized to work remotely in the United States.

Responsibilities

• Plan and facilitate discovery workshops with clear agendas and decision logs.
• Document current-state and future-state processes that stakeholders recognize as accurate.
• Write user stories and acceptance criteria that are testable, not aspirational slogans.
• Maintain backlog hygiene: priority, dependencies, and ready-for-build definition.
• Trace requirements from workshop output through configuration and code to UAT evidence.
• Capture data requirements, source fields, and transformation notes for migration workstreams.
• Partner with consultants and architects when a request needs solution options, not just a story.
• Coordinate UAT: scripts, participant readiness, defect logging, and retest loops.
• Communicate status and risks to stakeholders without burying bad news.
• Support release readiness: open defects, training gaps, and cutover checklist ownership.
• Protect scope by surfacing change impact early with effort and risk, not silent absorption.
• Hand over a clean requirements pack when programs move into managed services.

Skills

Workshop facilitation

Process modelling

Written requirements

UAT planning

Salesforce knowledge

English communication

Tools

Jira/Azure DevOps

Job description

SynconAI is seeking a seasoned business analyst to bridge client stakeholders and our Salesforce build team. You will facilitate discovery, document current and future state, write user stories with acceptance criteria, and maintain traceability through UAT and release readiness.

You will lead discovery workshops, model processes, craft backlog items with clear acceptance criteria, and ensure data requirements and migrations are captured for architects and developers.