Senior Salesforce Solutions Analyst

Conscendo; United States; On-site; USD 110,000 - 145,000; Full time

Job summary

Conscendo, a Salesforce Summit Partner, seeks a skilled Salesforce Business Analyst to bridge business needs and technology solutions. You will work with stakeholders to analyze processes, gather requirements, and design Salesforce-based solutions.

You will drive process improvement, support deployments, create BRD/FRD, and develop dashboards. This role requires 7+ years BA experience, 3+ years on Salesforce projects, and Salesforce certifications; Jira and Confluence are a plus.

Qualifications

• Strong functional knowledge of Salesforce Sales Cloud and Service Cloud.
• Experience with workflows, Flow, and dashboards/reports.
• Familiarity with integrations (APIs); MuleSoft is a plus.

Responsibilities

• Gather and analyze business requirements from stakeholders.
• Translate requirements into Salesforce-based solutions.
• Design scalable Salesforce-based solutions with Sales/Service Cloud.
• Document BRD/FRD, user stories, and acceptance criteria.
• Lead workshops, interviews, and discovery sessions.
• Support testing, UAT, deployment, and training.
• Stakeholder management and cross-team collaboration.
• Create dashboards and reports for business insights.

Skills

Sales Cloud

Service Cloud

Workflows / Flow

Reports & Dashboards

APIs / Integrations

MuleSoft familiarity

Stakeholder Management

Agile / Scrum

Communication Skills

Problem Solving

Education

Bachelor's degree

Salesforce Certification

Salesforce Admin / App Builder

Tools

Jira

Confluence

MuleSoft

Job description

Conscendo, a Salesforce Summit Partner, seeks a skilled Salesforce Business Analyst to bridge business needs and technology solutions. You will work with stakeholders to analyze processes, gather requirements, and design Salesforce-based solutions.

You will drive process improvement, support deployments, create BRD/FRD, and develop dashboards. This role requires 7+ years BA experience, 3+ years on Salesforce projects, and Salesforce certifications; Jira and Confluence are a plus.