Senior Salesforce Architect: Service Cloud & Genesys CX

Steneral Consulting; United States; On-site; USD 140,000 - 210,000; Full time

Job summary

Steneral Consulting in the United States seeks a senior Salesforce Architect to design scalable Service Cloud and enterprise CRM transformations. You will lead architecture, coding standards, and governance, guiding teams toward best practices.

The role focuses on integrating Salesforce with Genesys Cloud CX, CTI, omnichannel routing, and secure data models while optimizing performance and ensuring governor limits are respected.

Qualifications

• Extensive experience designing Salesforce architectures within large-scale Service Cloud and CRM transformations.
• Experience integrating Salesforce with Genesys Cloud CX.
• Strong governance, security assessment, and performance optimization skills.
• Expertise in Apex, LWC, Visualforce and SOQL/SOSL.

Responsibilities

• Design and architect scalable Salesforce solutions focusing on Service Cloud and CRM transformations.
• Lead integration of Salesforce with Genesys Cloud CX including CTI and omnichannel routing.
• Produce high-level and low-level design documents and establish technical governance.

Skills

Salesforce

Apex

LWC

Visualforce

SOQL

SOSL

Genesys CX

CTI integration

Omnichannel routing

Architecture design

Governance

Security assessment

Performance optimization

Job description

Steneral Consulting in the United States seeks a senior Salesforce Architect to design scalable Service Cloud and enterprise CRM transformations. You will lead architecture, coding standards, and governance, guiding teams toward best practices.

The role focuses on integrating Salesforce with Genesys Cloud CX, CTI, omnichannel routing, and secure data models while optimizing performance and ensuring governor limits are respected.