Senior Salesforce Architect: Genesys Cloud CX Integrations

ZealHire Inc.; Dallas (TX); Presencial; USD 140.000 - 200.000; Tempo integral

Resumo da vaga

ZealHire Inc. seeks an experienced Salesforce Technical Architect with deep expertise in Salesforce Service Cloud, Genesys Cloud CX, and enterprise CRM transformation.

The role, based in Dallas, TX, focuses on designing scalable Salesforce solutions, integrating with Genesys Cloud Contact Center, and leading architecture discussions for enterprise-grade customer service platforms. The ideal candidate will mentor development teams, deliver comprehensive design artifacts, and drive modernization

Qualificações

• 10+ years of Salesforce platform experience.
• 3+ years of Salesforce Architecture experience.
• Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.
• Strong expertise in Salesforce Service Cloud implementations.
• Bachelor's degree in Computer Science, Information Technology, or related field.

Responsabilidades

• Design scalable Salesforce enterprise solutions aligned with business objectives.
• Define end-to-end application architecture across Salesforce Clouds.
• Lead architecture reviews, governance and design documentation (HLD/LLD).
• Establish development standards and best practices.
• Lead integration with Genesys Cloud CX / Genesys Engage (Screen Pop, ACD, routing, logs).
• Configure Omni-Channel routing between Salesforce and Genesys.
• Develop using Apex, LWC, Visualforce; implement Batch Apex and scheduled jobs.
• Ensure security, governor limits, and robust data models.

Conhecimentos

Communication

Stakeholder management

Genesys Cloud CX integration

Formação

Bachelor's degree in Computer Science or related field

Ferramentas

Salesforce

Apex

Lightning Web Components

SOQL / SOSL

Visualforce

Descrição da vaga

ZealHire Inc. seeks an experienced Salesforce Technical Architect with deep expertise in Salesforce Service Cloud, Genesys Cloud CX, and enterprise CRM transformation.

The role, based in Dallas, TX, focuses on designing scalable Salesforce solutions, integrating with Genesys Cloud Contact Center, and leading architecture discussions for enterprise-grade customer service platforms. The ideal candidate will mentor development teams, deliver comprehensive design artifacts, and drive modernization