Remote Salesforce Architect — Genesys Cloud CX Expert

Innovatix Technology Partners; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

Innovatix Technology Partners is seeking a highly experienced Salesforce Architect for a remote, 12-month engagement in the United States. The role requires 10+ years of Salesforce platform experience and 3+ years in Salesforce Architecture, with hands-on work on Genesys Cloud CX integrations and Service Cloud implementations.

Responsibilities include designing scalable enterprise solutions, defining architecture across Sales, Service, Experience, and Financial Services Clouds, leading

Qualifications

• 10+ years of Salesforce platform experience.
• 3+ years of Salesforce Architecture experience.
• Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.
• Strong expertise in Salesforce Service Cloud implementations.
• Excellent communication and stakeholder management skills.
• Bachelor's degree in Computer Science, Information Technology, or related field.

Responsibilities

• Design scalable Salesforce enterprise solutions aligned with business objectives.
• Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
• Lead architecture reviews and technical governance.
• Create High-Level Design (HLD) and Low-Level Design (LLD) documentation.
• Establish Salesforce development standards and best practices.
• Perform architecture reviews, code reviews, and security assessments.
• Design and develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.
• Develop scalable Batch Apex, Queueable Apex, Future Methods, and Scheduled Jobs.
• Build reusable Lightning Components and enterprise frameworks.
• Implement complex business logic using Flows, Approval Processes, Validation Rules, and Platform Events.
• Optimize application performance while adhering to Salesforce governor limits.
• Design secure Salesforce data models and sharing architectures.
• Lead Salesforce integration with Genesys Cloud CX / Genesys Engage.
• <ul><li>Screen Pop</li><li>Click-to-Dial</li><li>Automatic Call Distribution (ACD)</li><li>Skill-Based Routing</li><li>Agent Presence Synchronization</li><li>Call Logging</li><li>Interaction History</li><li>Call Recording Integration</li></ul>
• Configure Omni-Channel routing between Salesforce and Genesys.
• Design omnichannel customer engagement solutions for voice, chat, email, SMS, and messaging channels.
• Integrate IVR workflows with Salesforce Service Cloud.

Skills

Salesforce architecture

Apex & LWC development

Genesys integration

Service Cloud expertise

Stakeholder management

Governor limits optimization

Education

Bachelor's degree in Computer Science or related field

Tools

Genesys Cloud CX

Job description

Innovatix Technology Partners is seeking a highly experienced Salesforce Architect for a remote, 12-month engagement in the United States. The role requires 10+ years of Salesforce platform experience and 3+ years in Salesforce Architecture, with hands-on work on Genesys Cloud CX integrations and Service Cloud implementations.

Responsibilities include designing scalable enterprise solutions, defining architecture across Sales, Service, Experience, and Financial Services Clouds, leading