Salesforce Architect (Genesys Cloud CX)

Connect Tech+Talent; Dallas (TX); Sur place; USD 150 000 - 210 000; Plein temps

Résumé du poste

Connect Tech+Talent is seeking an experienced Salesforce Technical Architect with deep expertise in Service Cloud, Genesys Cloud CX, and enterprise CRM transformation. You will design scalable Salesforce solutions, integrate Salesforce with Genesys, lead architecture discussions, mentor development teams, and deliver enterprise-grade customer service platforms.

The role requires extensive Salesforce architecture experience, Apex development, Lightning Web Components, enterprise integrations,

Qualifications

• 10+ years Salesforce platform experience.
• 3+ years Salesforce Architecture experience.
• Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.
• Strong expertise in Salesforce Service Cloud implementations.
• Excellent communication and stakeholder management skills.
• Bachelor’s degree in Computer Science, Information Technology, or related field.

Responsabilités

• Design scalable Salesforce enterprise solutions aligned with business objectives.
• Define end-to-end architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
• Lead architecture reviews and technical governance.
• Create High-Level and Low-Level design documentation.
• Establish Salesforce development standards and best practices.
• Lead integration with Genesys Cloud CX / Genesys Engage.
• Design omnichannel customer engagement across voice, chat, email, and SMS.

Connaissances

Salesforce Architecture

Salesforce Service Cloud

Apex development

Lightning Web Components

System integration

Genesys Cloud CX / Engage integration

SOQL / SOSL

DevOps

Architecture leadership

Communication & Stakeholder mgmt

Formation

Bachelor's degree in Computer Science / IT or related field

Outils

Salesforce APIs

Visualforce

Salesforce DX / CI-CD

Description du poste

Work Authorization: Independent Visa only

Required Qualifications:

• 10+ years of Salesforce platform experience.
• 3+ years of Salesforce Architecture experience.
• Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.
• Strong expertise in Salesforce Service Cloud implementations.
• Excellent communication and stakeholder management skills.
• Bachelors degree in Computer Science, Information Technology, or related field.

Job Summary:

We are seeking an experienced Salesforce Technical Architect with deep expertise in Salesforce Service Cloud, Genesys Cloud CX, and enterprise CRM transformation. The ideal candidate will be responsible for designing scalable Salesforce solutions, integrating Salesforce with Genesys Cloud Contact Center, leading architecture discussions, mentoring development teams, and delivering enterprise-grade customer service platforms. The candidate should possess extensive experience in Salesforce architecture, Apex development, Lightning Web Components, enterprise integrations, DevOps, and contact center modernization initiatives.

Key Responsibilities:

• Design scalable Salesforce enterprise solutions aligned with business objectives.
• Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
• Lead architecture reviews and technical governance.
• Create High-Level Design (HLD) and Low-Level Design (LLD) documentation.
• Establish Salesforce development standards and best practices.
• Perform architecture reviews, code reviews, and security assessments.
• Design and develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.
• Develop scalable Batch Apex, Queueable Apex, Future Methods, and Scheduled Jobs.
• Build reusable Lightning Components and enterprise frameworks.
• Implement complex business logic using Flows, Approval Processes, Validation Rules, and Platform Events.
• Optimize application performance while adhering to Salesforce governor limits.
• Design secure Salesforce data models and sharing architectures.
• Lead Salesforce integration with Genesys Cloud CX / Genesys Engage.
  • Screen Pop
  • Click-to-Dial
  • Automatic Call Distribution (ACD)
  • Skill-Based Routing
  • Intelligent Call Routing
  • Agent Presence Synchronization
  • Call Logging
  • Interaction History
  • Call Recording Integration
• Configure Omni-Channel routing between Salesforce and Genesys.
• Design omnichannel customer engagement solutions for voice, chat, email, SMS, and messaging channels.
• Integrate IVR workflows with Salesforce Service Cloud.