Salesforce Architect - Genesys Cloud CX

Software Technology Inc.; Dallas (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Software Technology Inc. is seeking an experienced Salesforce Architect to design scalable enterprise CRM solutions, integrating Salesforce with Genesys Cloud CX and guiding modernization initiatives across Service Cloud and related clouds.

The role requires hands-on Apex and LWC development, strong architecture governance, and the ability to mentor teams while delivering robust, secure CRM platforms for complex contact center environments.

Qualifications

• 10+ years of Salesforce platform experience.
• 3+ years of Salesforce Architecture experience.
• Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.
• Strong expertise in Salesforce Service Cloud implementations.
• Excellent communication and stakeholder management skills.
• Bachelor's degree in Computer Science, Information Technology, or related field.

Responsibilities

• Design scalable Salesforce enterprise solutions aligned with business objectives.
• Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
• Lead architecture reviews and technical governance.
• Create High-Level Design (HLD) and Low-Level Design (LLD) documentation.
• Establish Salesforce development standards and best practices.
• Perform architecture reviews, code reviews, and security assessments.
• Design and develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.
• Develop scalable Batch Apex, Queueable Apex, Future Methods, and Scheduled Jobs.
• Build reusable Lightning Components and enterprise frameworks.
• Implement complex business logic using Flows, Approval Processes, Validation Rules, and Platform Events.
• Optimize application performance while adhering to Salesforce governor limits.
• Design secure Salesforce data models and sharing architectures.
• Lead Salesforce integration with Genesys Cloud CX / Genesys Engage.
• Design CTI integrations using Salesforce Open CTI.
• Configure Omni-Channel routing between Salesforce and Genesys.
• Design omnichannel customer engagement solutions for voice, chat, email, SMS, and messaging channels.
• Integrate IVR workflows with Salesforce Service Cloud.

Skills

Salesforce

Apex development

Lightning Web Components

Integrations

DevOps practices

Stakeholder management

Education

Bachelor's degree in CS/IT

Tools

Genesys Cloud CX

Open CTI

SOQL/SOSL

Job description

We are seeking an experienced Salesforce Technical Architect with deep expertise in Salesforce Service Cloud, Genesys Cloud CX, and enterprise CRM transformation. The ideal candidate will be responsible for designing scalable Salesforce solutions, integrating Salesforce with Genesys Cloud Contact Center, leading architecture discussions, mentoring development teams, and delivering enterprise-grade customer service platforms.

The candidate should possess extensive experience in Salesforce architecture, Apex development, Lightning Web Components, enterprise integrations, DevOps, and contact center modernization initiatives.

Job Title: Salesforce Architect

Required Qualifications:

• 10+ years of Salesforce platform experience.
• 3+ years of Salesforce Architecture experience.
• Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.
• Strong expertise in Salesforce Service Cloud implementations.
• Excellent communication and stakeholder management skills.
• Bachelor's degree in Computer Science, Information Technology, or related field.

Key Responsibilities:

• Design scalable Salesforce enterprise solutions aligned with business objectives.
• Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
• Lead architecture reviews and technical governance.
• Create High-Level Design (HLD) and Low-Level Design (LLD) documentation.
• Establish Salesforce development standards and best practices.
• Perform architecture reviews, code reviews, and security assessments.
• Design and develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.
• Develop scalable Batch Apex, Queueable Apex, Future Methods, and Scheduled Jobs.
• Build reusable Lightning Components and enterprise frameworks.
• Implement complex business logic using Flows, Approval Processes, Validation Rules, and Platform Events.
• Optimize application performance while adhering to Salesforce governor limits.
• Design secure Salesforce data models and sharing architectures.

Lead Salesforce integration with Genesys Cloud CX / Genesys Engage.

Design CTI integrations using Salesforce Open CTI.

Implement:

• Screen Pop
• Click-to-Dial
• Automatic Call Distribution (ACD)
• Skill-Based Routing
• Agent Presence Synchronization
• Call Logging
• Interaction History
• Call Recording Integration

Configure Omni-Channel routing between Salesforce and Genesys.

Design omnichannel customer engagement solutions for voice, chat, email, SMS, and messaging channels.

Integrate IVR workflows with Salesforce Service Cloud.