Global Salesforce Service Cloud Architect (Hybrid)

Steneral Consulting

Needham (MA)

Hybrid

USD 150,000 - 185,000

Full time

6 days ago

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Job summary

Steneral Consulting is seeking a Salesforce Cloud Solutions Architect in Needham, MA (Hybrid) for a 6-12+ month engagement. You will serve as technical lead on Service Cloud programs across NA and EMEA, shaping customer care architecture, omnichannel routing, and digital engagement.

You will own global service operations architecture, lead multi-region rollouts, and mentor an internal engineering team, balancing standard features with custom builds while ensuring security and governance.

Qualifications

10+ years in Salesforce development or enterprise CRM architecture.
Senior/lead engineer experience with Salesforce Service Cloud (Apex, LWC, Flow).
Experience with multi-region/geography deployments and complex data models.

Responsibilities

Lead technical direction for Service Cloud across North America and EMEA.
Own architecture for global customer service operations and Omni-Channel routing.
Mentor internal engineers and transition platform ownership from partners.
Oversee integrations with telephony, external ticketing, and QA/Warranty systems.
Establish architecture standards, security, data modeling, and governor-limit compliance.
Drive AI-assisted engineering governance and safe AI-human handoffs.