Salesforce Architect – Genesys Cloud CX (Fully Remote)

Confidential; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Confidential is seeking an experienced Salesforce Architect to lead enterprise CRM transformation for enterprise clients. The role focuses on designing scalable Salesforce solutions and integrating with Genesys Cloud CX for advanced contact center capabilities.

You will define end-to-end architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud, and guide governance, security reviews, and integration patterns. Remote within the United States.

Qualifications

• 10+ years of Salesforce platform experience, with 3+ years in architecture.
• Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.
• Strong expertise in Salesforce Service Cloud implementations.
• Lead Salesforce integration with Genesys Cloud CX / Genesys Engage using Open CTI.
• Implement Screen Pop, Click-to-Dial, ACD, Skill-Based Routing, and Agent Presence Synchronization.

Responsibilities

• Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
• Design and develop solutions using Apex, Lightning Web Components, Visualforce, SOQL, and SOSL.
• Lead architecture reviews, technical governance, and security assessments.

Skills

Salesforce Architecture

Service Cloud expertise

Integration design (Genesys Cloud CX)

Open CTI integration

Tools

Apex

Lightning Web Components

Visualforce

SOQL

SOSL

Open CTI

Job description

• Experienced Salesforce Technical Architect with deep expertise in Service Cloud, Genesys Cloud CX, and enterprise CRM transformation.
• Responsible for designing scalable Salesforce solutions and integrating with Genesys Cloud Contact Center.

Key Responsibilities:

• Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
• Design and develop solutions using Apex, Lightning Web Components, Visualforce, SOQL, and SOSL.
• Lead architecture reviews, technical governance, and security assessments.

Required Qualifications:

• 10+ years of Salesforce platform experience and 3+ years of Salesforce Architecture experience.
• Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.
• Strong expertise in Salesforce Service Cloud implementations.
• Lead Salesforce integration with Genesys Cloud CX / Genesys Engage using Open CTI.
• Implement Screen Pop, Click-to-Dial, ACD, Skill-Based Routing, and Agent Presence Synchronization.
• Configure Omni-Channel routing and integrate IVR workflows with Salesforce Service Cloud.

Confidential

The hiring firm is a technology staffing company seeking an experienced Salesforce Architect for a 12-month contract role. The company focuses on enterprise CRM transformation and offers a remote work environment.