Remote Salesforce Architect (Genesys Cloud CX)

Steneral Consulting; United States; On-site; USD 140,000 - 210,000; Full time

Job summary

Steneral Consulting in the United States seeks a senior Salesforce Architect to design scalable Service Cloud and enterprise CRM transformations. You will lead architecture, coding standards, and governance, guiding teams toward best practices.

The role focuses on integrating Salesforce with Genesys Cloud CX, CTI, omnichannel routing, and secure data models while optimizing performance and ensuring governor limits are respected.

Qualifications

• Extensive experience designing Salesforce architectures within large-scale Service Cloud and CRM transformations.
• Experience integrating Salesforce with Genesys Cloud CX.
• Strong governance, security assessment, and performance optimization skills.
• Expertise in Apex, LWC, Visualforce and SOQL/SOSL.

Responsibilities

• Design and architect scalable Salesforce solutions focusing on Service Cloud and CRM transformations.
• Lead integration of Salesforce with Genesys Cloud CX including CTI and omnichannel routing.
• Produce high-level and low-level design documents and establish technical governance.

Skills

Salesforce

Apex

LWC

Visualforce

SOQL

SOSL

Genesys CX

CTI integration

Omnichannel routing

Architecture design

Governance

Security assessment

Performance optimization

Job description

Summary

• Design and architect scalable Salesforce solutions, focusing on Service Cloud and enterprise CRM transformation.
• Lead integration of Salesforce with Genesys Cloud CX Contact Center, including CTI and omnichannel routing.
• Drive architecture discussions, create high-level and low-level design documentation, and establish technical governance.
• Mentor and guide development teams on Salesforce best practices and standards.
• Develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.
• Build reusable Lightning Components and scalable enterprise frameworks.
• Implement complex business logic, automation (Flows, Approval Processes, Platform Events), and secure data models.
• Optimize application performance and ensure compliance with Salesforce governor limits.
• Lead integration of Genesys features (Screen Pop, ACD, Skill-Based Routing, Call Logging, etc.) with Salesforce.
• Configure and align Omni-Channel routing and agent presence sync between Salesforce and Genesys.
• Create omnichannel customer engagement solutions across voice, chat, email, SMS, and messaging.
• Perform architecture/code reviews, security assessments, and drive modernization initiatives.
• Communicate effectively with stakeholders and manage expectations throughout project lifecycle.