Senior Salesforce Architect: Genesys Cloud CX Integrations

Connect Tech+Talent

Dallas (TX)

On-site

USD 150,000 - 210,000

Full time

Just now

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Connect Tech+Talent is seeking an experienced Salesforce Technical Architect with deep expertise in Service Cloud, Genesys Cloud CX, and enterprise CRM transformation. You will design scalable Salesforce solutions, integrate Salesforce with Genesys, lead architecture discussions, mentor development teams, and deliver enterprise-grade customer service platforms.

The role requires extensive Salesforce architecture experience, Apex development, Lightning Web Components, enterprise integrations,

Qualifications

10+ years Salesforce platform experience.
3+ years Salesforce Architecture experience.
Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.
Strong expertise in Salesforce Service Cloud implementations.
Excellent communication and stakeholder management skills.
Bachelor’s degree in Computer Science, Information Technology, or related field.

Responsibilities

Design scalable Salesforce enterprise solutions aligned with business objectives.
Define end-to-end architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
Lead architecture reviews and technical governance.
Create High-Level and Low-Level design documentation.
Establish Salesforce development standards and best practices.
Lead integration with Genesys Cloud CX / Genesys Engage.
Design omnichannel customer engagement across voice, chat, email, and SMS.