Senior Salesforce Architect - Genesys Cloud CX Integration

Software Technology Inc.; Dallas (TX); Vor Ort; USD 150.000 - 190.000; Vollzeit

Zusammenfassung

Software Technology Inc. is seeking an experienced Salesforce Architect to design scalable enterprise CRM solutions, integrating Salesforce with Genesys Cloud CX and guiding modernization initiatives across Service Cloud and related clouds.

The role requires hands-on Apex and LWC development, strong architecture governance, and the ability to mentor teams while delivering robust, secure CRM platforms for complex contact center environments.

Qualifikationen

• 10+ years of Salesforce platform experience.
• 3+ years of Salesforce Architecture experience.
• Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.
• Strong expertise in Salesforce Service Cloud implementations.
• Excellent communication and stakeholder management skills.
• Bachelor's degree in Computer Science, Information Technology, or related field.

Aufgaben

• Design scalable Salesforce enterprise solutions aligned with business objectives.
• Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
• Lead architecture reviews and technical governance.
• Create High-Level Design (HLD) and Low-Level Design (LLD) documentation.
• Establish Salesforce development standards and best practices.
• Perform architecture reviews, code reviews, and security assessments.
• Design and develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.
• Develop scalable Batch Apex, Queueable Apex, Future Methods, and Scheduled Jobs.
• Build reusable Lightning Components and enterprise frameworks.
• Implement complex business logic using Flows, Approval Processes, Validation Rules, and Platform Events.
• Optimize application performance while adhering to Salesforce governor limits.
• Design secure Salesforce data models and sharing architectures.
• Lead Salesforce integration with Genesys Cloud CX / Genesys Engage.
• Design CTI integrations using Salesforce Open CTI.
• Configure Omni-Channel routing between Salesforce and Genesys.
• Design omnichannel customer engagement solutions for voice, chat, email, SMS, and messaging channels.
• Integrate IVR workflows with Salesforce Service Cloud.

Kenntnisse

Salesforce

Apex development

Lightning Web Components

Integrations

DevOps practices

Stakeholder management

Ausbildung

Bachelor's degree in CS/IT

Tools

Genesys Cloud CX

Open CTI

SOQL/SOSL

Jobbeschreibung

Software Technology Inc. is seeking an experienced Salesforce Architect to design scalable enterprise CRM solutions, integrating Salesforce with Genesys Cloud CX and guiding modernization initiatives across Service Cloud and related clouds.

The role requires hands-on Apex and LWC development, strong architecture governance, and the ability to mentor teams while delivering robust, secure CRM platforms for complex contact center environments.