Salesforce Tech Architect: Service Cloud & Genesys CX

Innovatix Technology Partners

United States

Remote

USD 248,000 - 331,000

Full time

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Job summary

Innovatix Technology Partners seeks a seasoned Salesforce Technical Architect to lead an enterprise CRM and contact-center transformation. You will define Salesforce architecture, develop enterprise-grade solutions, and design integrations between Salesforce and Genesys Cloud CX, working closely with business and technical stakeholders in a remote setup.

The role requires hands-on Salesforce development, expertise in Service Cloud and Genesys, strong security and data modeling skills, and a

Qualifications

10+ years of Salesforce experience.
Minimum 3 years in a Salesforce Architecture or Technical Architect capacity.
Hands‑on experience integrating Salesforce with Genesys Cloud CX or Genesys Engage.
Strong background implementing Salesforce Service Cloud solutions.
Experience designing large-scale, enterprise CRM platforms.

Responsibilities

Define end‑to‑end Salesforce architecture based on business, technical, security, and scalability requirements.
Design solutions across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
Establish architectural standards, technical governance, and Salesforce development best practices.
Lead architecture workshops, design reviews, and technical governance sessions.
Produce and maintain HLD and LLD documentation.
Conduct architecture, code, security, and integration reviews.
Identify opportunities to modernize Salesforce implementations and enterprise applications.
Ensure solutions are scalable, maintainable, secure, and aligned with enterprise standards.