Senior Salesforce Architect: Genesys Cloud CX (Remote)

Innovatix Technology Partners; United States; Remoto; USD 180.000 - 240.000; Tempo integral

Resumo da vaga

Innovatix Technology Partners is seeking an experienced Salesforce Technical Architect to lead scalable CRM solutions in a remote, 12-month engagement.

You will own end-to-end architecture, integrate Salesforce with Genesys Cloud CX, mentor development teams, and drive enterprise-grade Service Cloud implementations. This remote role requires strong communication with stakeholders and a track record of delivering complex CRM programs.

Qualificações

• 10+ years of Salesforce platform experience.
• 3+ years of Salesforce Architecture experience.
• Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.
• Strong expertise in Salesforce Service Cloud implementations.
• Excellent communication and stakeholder management skills.
• Bachelor's degree in Computer Science, Information Technology, or related field.

Responsabilidades

• Design scalable Salesforce enterprise solutions aligned with business objectives.
• Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
• Lead architecture reviews and technical governance.
• Create High-Level Design (HLD) and Low-Level Design (LLD) documentation.
• Establish Salesforce development standards and best practices.
• Perform architecture reviews, code reviews, and security assessments.
• Design and develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.
• Develop scalable Batch Apex, Queueable Apex, Future Methods, and Scheduled Jobs.
• Build reusable Lightning Components and enterprise frameworks.
• Implement complex business logic using Flows, Approval Processes, Validation Rules, and Platform Events.
• Optimize application performance while adhering to Salesforce governor limits.
• Design secure Salesforce data models and sharing architectures.
• Lead Salesforce integration with Genesys Cloud CX / Genesys Engage.
• Screen Pop
• Click-to-Dial
• Automatic Call Distribution (ACD)
• Skill-Based Routing
• Agent Presence Synchronization
• Call Logging
• Interaction History
• Call Recording Integration
• Configure Omni-Channel routing between Salesforce and Genesys.
• Design omnichannel customer engagement solutions for voice, chat, email, SMS, and messaging channels.
• Integrate IVR workflows with Salesforce Service Cloud.

Conhecimentos

Salesforce platform experience

Salesforce Architecture

Genesys Cloud CX integration

Salesforce Service Cloud

Communication skills

Stakeholder management

Formação

Bachelor's degree in Computer Science, Information Technology, or related field

Ferramentas

Apex

Lightning Web Components (LWC)

Visualforce

SOQL

SOSL

Batch Apex

Queueable Apex

Future Methods

Scheduled Jobs

Descrição da vaga

Innovatix Technology Partners is seeking an experienced Salesforce Technical Architect to lead scalable CRM solutions in a remote, 12-month engagement.

You will own end-to-end architecture, integrate Salesforce with Genesys Cloud CX, mentor development teams, and drive enterprise-grade Service Cloud implementations. This remote role requires strong communication with stakeholders and a track record of delivering complex CRM programs.