Senior Salesforce and Business Systems Analyst

The Chronicle Of Higher Education, Inc.; Houston (TX); On-site; USD 81,400 - 126,200; Full time

Job summary

The University of Houston System is seeking a Senior Business Systems Analyst in the Office of Tech Transfer & Innovation. You will lead Salesforce CRM enhancements, coordinate with IT and business staff, and design data-driven processes to support contracts, licenses, and reporting.

Requires a strong background in Salesforce, data management, and cross‑functional collaboration to maintain secure, reliable university infrastructure under policy constraints. Equal opportunity employer.

Qualifications

• Bachelor’s degree in CS/IS/MIS or related field from an accredited college or university.
• Minimum of five (5) years working in business systems development or related technical activities.
• Certified Salesforce user preferred; e.g., Trailhead credentials.

Responsibilities

• Analyze and redesign complex business processes and systems.
• Coordinate programming requirements with technical staff and end-users.
• Develop and implement data analysis schemes within Salesforce and related tools.
• Write custom Salesforce code as needed and deploy system upgrades.
• Prepare monthly reports on system performance and costs.
• Maintain OTTI software tools and ensure data integrity.

Skills

Business systems analysis

Data management

Project coordination

Communication with non-technical users

Education

Bachelor of Computer Science / Information Systems / MIS or related field

9+ years related experience

Certified Salesforce user preferred

Tools

Salesforce

CRM systems

Job description

The University of Houston System is seeking a Senior Business Systems Analyst in the Office of Tech Transfer & Innovation. You will lead Salesforce CRM enhancements, coordinate with IT and business staff, and design data-driven processes to support contracts, licenses, and reporting.

Requires a strong background in Salesforce, data management, and cross‑functional collaboration to maintain secure, reliable university infrastructure under policy constraints. Equal opportunity employer.