IT Business Analyst

Glocomms; Nashville (TN); On-site; USD 70,000 - 110,000; Full time

Job summary

Glocomms in Nashville, TN is recruiting a Business Analyst with Salesforce expertise to bridge business stakeholders and technical teams, translating needs into scalable Salesforce solutions that drive adoption and value.

You will gather requirements, support Sales Cloud and Service Cloud initiatives, and collaborate across functions to ensure solutions meet goals while enabling governance and future scalability.

Qualifications

• Bachelor's degree in Business, Computer Science, Information Systems, or a related field.
• 4+ years of experience in IT, business analysis, product delivery, or related functions.
• Hands-on experience working within the Salesforce ecosystem.
• Strong understanding of business process analysis, requirements gathering, and systems documentation.
• Experience translating business requirements into technical specifications and user stories.
• Ability to work effectively with both technical and non-technical stakeholders.
• Experience participating in UAT, solution validation, and change management initiatives.

Responsibilities

• Gather requirements with stakeholders and translate into user stories and specs.
• Support Salesforce across Sales Cloud and Service Cloud, improving processes.
• Run requirements workshops with cross-functional teams to align solutions.
• Create detailed user stories, process docs, and solution recommendations.
• Assist with Salesforce configuration, testing, and validation.
• Collaborate with engineers on integrations, data models, and dependencies.
• Drive user adoption via training, support, and feedback collection.
• Support governance, security, and long-term platform scalability.

Skills

Salesforce

Business Analysis

Requirements Gathering

UAT

Stakeholder Management

CRM

Education

Bachelor's degree in Business, Computer Science, Information Systems, or related field

Tools

Sales Cloud

Service Cloud

MuleSoft

SQL

Job description

We're partnering with a leading global organization seeking a Business Analyst with Salesforce expertise to support commercial and sales enablement initiatives. This individual will act as the bridge between business stakeholders and technical teams, translating business needs into scalable Salesforce solutions that drive efficiency, adoption, and business value.

What You'll Do

• Partner with business and product stakeholders to gather requirements, define priorities, and translate objectives into user stories and functional specifications.
• Support Salesforce initiatives across Sales Cloud and Service Cloud environments while helping optimize business processes.
• Facilitate requirements workshops and work closely with cross-functional teams to ensure solutions align with business goals.
• Develop detailed user stories, process documentation, and solution recommendations.
• Assist with platform configuration, testing, and validation of delivered functionality.
• Collaborate with technical teams on integrations, data models, system dependencies, and solution design.
• Help drive user adoption through training, support, and continuous feedback collection.
• Contribute to platform stability, security, and long-term scalability by supporting governance and best practices.

What We\'re Looking For

• Bachelor's degree in Business, Computer Science, Information Systems, or a related field.
• 4+ years of experience in IT, business analysis, product delivery, or related functions.
• Hands-on experience working within the Salesforce ecosystem.
• Strong understanding of business process analysis, requirements gathering, and systems documentation.
• Experience translating business requirements into technical specifications and user stories.
• Ability to work effectively with both technical and non-technical stakeholders.
• Experience participating in UAT, solution validation, and change management initiatives.

Preferred Experience

• Salesforce Sales Cloud and Service Cloud.
• Salesforce certifications are a plus.
• Exposure to Salesforce Commerce Cloud, CRM Analytics, Maps, or similar Salesforce products.
• Experience with MuleSoft integrations.
• Familiarity with SQL, relational databases, or data analysis tools.
• Experience supporting custom web or mobile applications.

Key Traits

• Strong communicator and collaborator.
• Customer-focused and results-driven.
• Comfortable navigating ambiguity and evolving priorities.
• Resourceful problem solver with a continuous learning mindset.
• Organized, proactive, and capable of managing multiple initiatives simultaneously.

Why Consider This Opportunity?

• High-impact role supporting enterprise-scale Salesforce initiatives.
• Opportunity to work closely with business leaders, product teams, and technology stakeholders.
• Exposure to modern CRM, analytics, and integration technologies.
• Collaborative environment with strong investment in employee development and growth.

This is an opportunity to join a well-established organization undergoing significant digital transformation and modernization across its commercial technology landscape.