Senior Salesforce Business Analyst - Enterprise CRM Transformation

Talent Software Services

Minneapolis (MN)

On-site

USD 110,000 - 150,000

Full time

14 days+

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Job summary

Talent Software Services is seeking a Senior IT Business Analyst to lead analysis for strategic Salesforce initiatives within the NM Commercial portfolio, including M&A integration. You will partner with stakeholders, Product Owners, Architects, and delivery teams to define future-state processes, harmonize capabilities, and deliver scalable Salesforce solutions.

You will drive requirements management, process transformation, integration planning, solution validation, and business adoption

Qualifications

Bachelor's degree in IT, Business, Engineering, or related field.
5+ years of business analysis experience with enterprise applications and transformation programs.
3+ years of Salesforce experience, preferably Sales Cloud, Service Cloud, or Health Cloud.
Strong expertise in requirements management, business process design, backlog management, and Agile delivery.
Experience with enterprise integrations, data migration, and large-scale CRM transformation initiatives.
Strong stakeholder management, facilitation, communication, and problem-solving skills.

Responsibilities

Lead business analysis strategy, requirements management, business process transformation, and solution definition for strategic Salesforce initiatives.
Drive current-state and future-state process analysis, business capability mapping, and operating model harmonization across Healthcare and acquired businesses.
Translate business needs into user stories, acceptance criteria, process flows, and functional requirements.
Partner with business and IT teams to standardize and harmonize processes across organizations.
Support Salesforce CRM consolidation, integrations, data migration, reporting, and analytics initiatives.
Facilitate workshops, backlog refinement, stakeholder alignment, and decision-making sessions.
Drive UAT, solution validation, deployment readiness, and business adoption activities.
Manage risks, dependencies, and change impacts across multiple workstreams.
Champion Agile and business analysis best practices.