Functional Analyst II (Salesforce CRM)

University of Houston; Houston (TX); On-site; USD 81,000 - 126,000; Full time

Job summary

University of Houston is seeking a Business Systems Analyst to analyze, design, simulate and optimize complex business processes in collaboration with technical and functional teams. You will redesign workflows, support Salesforce-based applications, and safeguard data integrity and system security within the Office of Tech Transfer & Innovation.

The role emphasizes CRM expertise, data analytics, and cross-team coordination, with a focus on regulatory alignment and scalable process improvements.

Qualifications

• Minimum 5 years in business systems development or related technical roles.
• At least 3 years hands-on Salesforce experience.
• Bachelor's degree or 9 years of relevant experience in lieu of degree.
• Ability to troubleshoot complex apps and explain technical issues to non-technical users.
• Experience supporting IP management, contract management, or research administration systems.

Responsibilities

• Analyze, design, and simulate business system processes aligned with regulations.
• Redesign processes and coordinate programming requirements with technical staff.
• Serve as Salesforce CRM expert, developing and supporting custom functionality.
• Develop data analysis schemes in Salesforce for invoicing and reporting, ensure data integrity and security.

Skills

Salesforce

CRM system design

Data analysis

Process redesign

Technical communication

Security & compliance

IP management knowledge

Education

Bachelor's degree in Computer Science / Information Systems / related field

9 years of relevant experience

Tools

Salesforce

FirstIgnite

Inpart

Patsnap

Job description

University of Houston is hiring a Business Systems Analyst to perform complex system process analysis, design, and simulation in coordination with technical and functional teams. The role involves redesigning business processes, integrating new workflows, supporting software applications including Salesforce, and ensuring data integrity and system security within the Office of Tech Transfer & Innovation.

Highlights

• Analyze, design, and simulate business system processes aligned with State of Texas regulations.
• Redesign existing processes and coordinate programming requirements with technical staff.
• Serve as CRM system expert focusing on Salesforce, including developing, administering, and supporting custom functionality.
• Develop and implement data analysis schemes within Salesforce for invoice processing and reporting.
• Maintain other OTTI software tools such as FirstIgnite, Inpart, and Patsnap.
• Minimum 5 years experience in business systems development or related technical roles; at least 3 years with Salesforce is preferred.
• Bachelor's degree in Computer Science, Information Systems, or related field; alternatively 9 years of relevant experience.
• Ability to troubleshoot complex application and system issues and communicate technical information to non-technical users.
• Experience supporting intellectual property management, contract management, or research administration systems.
• Salary range: $81,400.00 - $126,200.00; position involves security-sensitive duties and requires criminal history checks.