Hybrid Salesforce & Business Systems Analyst

Harvard University; Massachusetts; Hybrid; USD 86,000 - 88,000; Full time

Benefits offered by this job

Generous paid time off

Comprehensive benefits

Tuition assistance and reimbursement

Commuter benefits

Job summary

Harvard University invites applications for a Business Systems Analyst within Executive Education Information Technology (EEIT). This role provides functional expertise across Salesforce and related enterprise applications, including LinkPoint and Community Cloud, ensuring reliable operations and partner collaboration.

Reporting to the Operations Manager, you will manage intake-to-resolution for system issues, document analysis, and support data activities with the EEIT team.

Qualifications

• Minimum 5+ years in business systems analysis or related technology roles.
• Advanced Salesforce experience including data management, permissions, reporting, and operational support.
• Microsoft Office (Word, Excel, PowerPoint, Outlook) proficiency.
• Ability to support operational and release activities in a complex environment.

Responsibilities

• Manage operational support requests across Salesforce (Sales Cloud, Community Cloud), LinkPoint, and other enterprise applications from intake through resolution.
• Evaluate requests using governance by assessing business impact and potential impacts to configuration, automation, integrations, security, reporting, data, and related processes.
• Document operational findings and provide handoffs to Business Analysts and technical teams.
• Collaborate with EEIT Data Management to support data needs and escalate complex requests.
• Develop knowledge articles, procedures, and system documentation to aid ongoing operations.
• Support release readiness via functional testing, user acceptance testing, and post-deployment validation.
• Leverage generative AI to improve customer support, knowledge management, and efficiency.

Skills

Advanced Salesforce

Data management

Permissions

Reporting

Operational support

Analytical thinking

Systems thinking

Problem solving

Customer service

AI tools

Education

High School Diploma, GED, or equivalent

Tools

LinkPoint

Sales Cloud

Community Cloud

CRM systems

Job description

Harvard University invites applications for a Business Systems Analyst within Executive Education Information Technology (EEIT). This role provides functional expertise across Salesforce and related enterprise applications, including LinkPoint and Community Cloud, ensuring reliable operations and partner collaboration.

Reporting to the Operations Manager, you will manage intake-to-resolution for system issues, document analysis, and support data activities with the EEIT team.