Senior Salesforce Analyst & Admin — Sales & Service Cloud

C&S Wholesale Grocers; Houston (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

C&S Wholesale Grocers, LLC in Houston, TX, is seeking an experienced Business Analyst and Salesforce Advanced Administrator to join our IT Salesforce team. You will translate business needs into clear requirements, design scalable Salesforce solutions, and support Sales Cloud, Service Cloud, and Marketing Cloud initiatives.

You will partner with stakeholders across the organization, lead requirements workshops, build reports and dashboards, and maintain security settings and user access.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum 5 years of experience in business analysis and technology solution delivery, including hands-on Salesforce administration.
• Experience supporting Salesforce Sales Cloud, Service Cloud, and Marketing Cloud.
• Strong requirements gathering, process mapping, stakeholder management and cross-functional analysis.

Responsibilities

• Partner with business stakeholders to understand objectives, challenges, and opportunities.
• Gather, document, and manage requirements, user stories, acceptance criteria, and process flows for Salesforce and IT initiatives.
• Lead requirements workshops and facilitate stakeholder discussions.
• Analyze business processes across Salesforce and related IT systems to identify automation and optimization opportunities.
• Configure Salesforce using Flows, Validation Rules, Approval Processes, and Lightning App Builder; build reports and dashboards.

Skills

Business analysis

Requirements gathering

Stakeholder management

Salesforce administration

Sales Cloud

Service Cloud

Marketing Cloud

Salesforce Flow

Reports & Dashboards

Security administration

Education

Bachelor's degree

Tools

Salesforce

Lightning App Builder

Sales Cloud

Service Cloud

Marketing Cloud

Job description

C&S Wholesale Grocers, LLC in Houston, TX, is seeking an experienced Business Analyst and Salesforce Advanced Administrator to join our IT Salesforce team. You will translate business needs into clear requirements, design scalable Salesforce solutions, and support Sales Cloud, Service Cloud, and Marketing Cloud initiatives.

You will partner with stakeholders across the organization, lead requirements workshops, build reports and dashboards, and maintain security settings and user access.