Senior Salesforce BA | Data & Process Optimization

West Coast University; Irvine (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

West Coast University is seeking a Senior Business Analyst - Salesforce to partner with stakeholders, evaluate business processes, and propose solutions that boost efficiency, automation, and compliance in a regulated environment.

The role gathers requirements, creates BRDs, tests and supports deployments across Sales Cloud, Service Cloud, and Marketing Cloud, and ensures data integrity while delivering cost-effective technical solutions.

Qualifications

• Bachelor's degree in computer science, information systems, or related field, or equivalent experience.
• Salesforce Marketing Cloud Administrator certification.
• Salesforce Administrator certification is preferred; Master's degree is advantageous.

Responsibilities

• Analyze requirements and design, test, deploy and support user solutions.
• Document business requirements to guide solution development.
• Collaborate across the organization and provide progress updates.
• Test and evaluate enterprise software upgrades and create end-user training materials.
• Extract data from enterprise databases to create ad-hoc reports and dashboards.
• Maintain data security, confidentiality, and integrity.

Skills

Strong communication

Multitasking / project management

Customer service

SQL knowledge

Enterprise applications experience

Higher education experience

Education

Bachelor's degree in computer science, information systems or related field

Salesforce Marketing Cloud Administrator

Master's degree or above in Computer Science or Information Systems

Salesforce Administrator certification

Job description

West Coast University is seeking a Senior Business Analyst - Salesforce to partner with stakeholders, evaluate business processes, and propose solutions that boost efficiency, automation, and compliance in a regulated environment.

The role gathers requirements, creates BRDs, tests and supports deployments across Sales Cloud, Service Cloud, and Marketing Cloud, and ensures data integrity while delivering cost-effective technical solutions.