Functional Analyst II - (496559 )

The Chronicle Of Higher Education, Inc.; Houston (TX); On-site; USD 81,400 - 126,200; Full time

Job summary

The University of Houston System is seeking a Senior Business Systems Analyst in the Office of Tech Transfer & Innovation. You will lead Salesforce CRM enhancements, coordinate with IT and business staff, and design data-driven processes to support contracts, licenses, and reporting.

Requires a strong background in Salesforce, data management, and cross‑functional collaboration to maintain secure, reliable university infrastructure under policy constraints. Equal opportunity employer.

Qualifications

• Bachelor’s degree in CS/IS/MIS or related field from an accredited college or university.
• Minimum of five (5) years working in business systems development or related technical activities.
• Certified Salesforce user preferred; e.g., Trailhead credentials.

Responsibilities

• Analyze and redesign complex business processes and systems.
• Coordinate programming requirements with technical staff and end-users.
• Develop and implement data analysis schemes within Salesforce and related tools.
• Write custom Salesforce code as needed and deploy system upgrades.
• Prepare monthly reports on system performance and costs.
• Maintain OTTI software tools and ensure data integrity.

Skills

Business systems analysis

Data management

Project coordination

Communication with non-technical users

Education

Bachelor of Computer Science / Information Systems / MIS or related field

9+ years related experience

Certified Salesforce user preferred

Tools

Salesforce

CRM systems

Job description

Overview

Department: Office of Tech Trnsfr & Innova

Salary: $81,400.00-$126,200.00

Description:

Under general supervision, performs process analysis and design through coordination with technical and functional staff. Pursuant to the State of Texas Executive Order No. GA-48, this position researches, works on, or has access to critical infrastructure and requires the ability to maintain the security or integrity of the University infrastructure. This position requires personnel be routinely reviewed to determine whether or not criminal history or continuous connections for the government or political apparatus of a foreign adversary might prevent the employee from being able to maintain the security or integrity of the infrastructure.

1. Responsible for complex system process analysis, design and simulation. Understands the University’s business systems and State of Texas regulations.
2. Responsible for analysis and re-design of current processes.
3. Communicates and resolves issues with functional staff, and coordinates programming requirements with technical staff. Recommends and facilitates improvements to current policies and procedures.
4. Integrates new process with existing ones, and coordinates training requirements for end-users.
5. Recommends testing strategies and acceptance criteria.
6. Troubleshoots and assists service-related departments with issues relating to software applications.
7. Assists departments with maintaining data integrity and the setup and maintenance of security.
8. Performs other job-related duties as assigned.

MQ: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Requires a minimum of one (1) year of directly job-related experience.

Additional Job Posting Information

• Serve as OTTI CRM (Customer Relationship Management) system expert with focus on Salesforce.
• Work with Salesforce personnel to deploy system upgrades in OTTI.
• Develop and implement data analysis schemes within Salesforce for processing law firm invoices and licensee invoicing, among other features.
• Write custom code for Salesforce as needed.
• Prepare and distribute monthly reports on law firm costs, license agreements, etc.
• Maintain other OTTI software tools, including FirstIgnite, Inpart, Patsnap, etc.

Background and Experience

• Minimum of 5 years working in business systems development, application development, application administration, enterprise application support, data migration, management and mapping, or related technical activities.
• Minimum of 3 years working with Salesforce (preferred) or related CRM, including:
  • Experience developing, administering, and supporting Salesforce.
  • Experience developing and maintaining custom Salesforce functionality.
  • Experience with Salesforce configuration, workflow automation, and application administration.
• Experience supporting intellectual property management, contract management, customer relationship management, or research administration systems.

Knowledge and Abilities

• Knowledge of business application development and systems integration.
• Knowledge of workflow automation and business process analysis.
• Knowledge of data management, data integrity, and reporting practices.
• Ability to develop, test, implement, and maintain custom technical solutions.
• Ability to troubleshoot complex application and system issues.
• Ability to communicate technical information to non-technical users.
• Ability to independently manage multiple projects and priorities.
• Ability to work collaboratively with Office staff, University departments, information technology personnel, and external vendors.

Education and Training

• Bachelor’s degree in Computer Science, Information Systems, Management Information Systems, Software Engineering, or a related field from an accredited college or university.
• Certified Salesforce user preferred; e.g., Salesforce Certified Platform Development Lifecycle and Deployment Architect; see https://trailhead.salesforce.com/en/credentials/developmentlifecycledeploymentarchitect
• In lieu of the required bachelor’s degree, a minimum of nine (9) years of directly related experience in business systems development, application development, application administration, enterprise application support, or a related technical field

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.