Salesforce CRM Specialist & Business Systems Analyst

University of Houston; Houston (TX); On-site; USD 81,000 - 126,000; Full time

Job summary

University of Houston is seeking a Business Systems Analyst to analyze, design, simulate and optimize complex business processes in collaboration with technical and functional teams. You will redesign workflows, support Salesforce-based applications, and safeguard data integrity and system security within the Office of Tech Transfer & Innovation.

The role emphasizes CRM expertise, data analytics, and cross-team coordination, with a focus on regulatory alignment and scalable process improvements.

Qualifications

• Minimum 5 years in business systems development or related technical roles.
• At least 3 years hands-on Salesforce experience.
• Bachelor's degree or 9 years of relevant experience in lieu of degree.
• Ability to troubleshoot complex apps and explain technical issues to non-technical users.
• Experience supporting IP management, contract management, or research administration systems.

Responsibilities

• Analyze, design, and simulate business system processes aligned with regulations.
• Redesign processes and coordinate programming requirements with technical staff.
• Serve as Salesforce CRM expert, developing and supporting custom functionality.
• Develop data analysis schemes in Salesforce for invoicing and reporting, ensure data integrity and security.

Skills

Salesforce

CRM system design

Data analysis

Process redesign

Technical communication

Security & compliance

IP management knowledge

Education

Bachelor's degree in Computer Science / Information Systems / related field

9 years of relevant experience

Tools

Salesforce

FirstIgnite

Inpart

Patsnap

Job description

University of Houston is seeking a Business Systems Analyst to analyze, design, simulate and optimize complex business processes in collaboration with technical and functional teams. You will redesign workflows, support Salesforce-based applications, and safeguard data integrity and system security within the Office of Tech Transfer & Innovation.

The role emphasizes CRM expertise, data analytics, and cross-team coordination, with a focus on regulatory alignment and scalable process improvements.