Senior Salesforce Analyst: AI-Driven Sales Cloud

MetLife

Cary (NC)

Hybrid

USD 105,000 - 155,000

Full time

41 hours ago

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Job summary

MetLife’s Global Technology team seeks a senior Functional Analyst to shape Sales Technology capabilities for US Group Benefits sales users, account executives and managers. You’ll translate business needs into Salesforce-based delivery work.

In a SAFe environment, you will support Sales Cloud workflows, opportunity and pipeline views, data integrations, and analytics capabilities, collaborating with product, architecture, engineering and QA.

Qualifications

5+ years as Functional Analyst or similar
Experience with discovery, elicitation, and documentation
Experience in Agile SAFe with ceremonies
Hands-on Salesforce.com configuration and support
Experience analyzing integrations across enterprise platforms
Strong analytical and stakeholder management skills
Bachelor degree or equivalent

Responsibilities

Lead discovery and requirements for GB360 Sales capabilities
Translate needs into user stories, acceptance criteria and specs
Perform gap analysis and propose Salesforce or SaaS solutions
Support backlog refinement and delivery planning
Provide functional analysis for Salesforce capabilities and design tradeoffs
Analyze integrations with Data Hubs, Seismic, underwriting, pricing, and AI capabilities
Support testing, UAT, defect triage, and release readiness
Participate in SAFe ceremonies (PI planning, sprint planning, demos)
Evaluate Einstein-enabled features to improve productivity
Create reusable artifacts for business users and developers