Senior Sales Enablement & Programs Manager

Verizon; Alpharetta (GA); Hybrid; USD 105,000 - 200,000; Full time

Benefits offered by this job

Health benefits

401(k) savings plan

Paid holidays

Job summary

Verizon seeks a results-driven Sales Enablement Lead to drive a comprehensive program across sales, product management and marketing. The role emphasizes enabling the field, delivering actionable insights, and improving customer experience through data-driven strategies.

Hybrid work with home and office days, strong collaboration with leadership, and a focus on continuous improvement in cost, quality, speed, and satisfaction.

Qualifications

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience in call center operations.
• Experience in sales, sales operations, business development or marketing.
• Willingness to work flexible shifts, evenings, weekends or holidays.

Responsibilities

• Designing, building and implementing a comprehensive sales enablement program (to include tools, processes, programs and accreditations).
• Partnering with Sales Leadership to identify knowledge and skills gaps across the company, conduct ongoing needs assessments and roll out targeted programs.
• Collaborating with Product Management and Product Marketing teams to develop and launch sales enablement programs.
• Identifying standard methodologies for rapid dissemination across the field.
• Crafting and running sales enablement tools/materials that support the sales force in their revenue generating efforts.
• Deep knowledge and understanding of the sales organization, the company's value proposition and our channels of distribution.
• Ensuring skills, knowledge and sales readiness of sales organization.
• Delivering accurate, detailed, timely and user-friendly ongoing reports.
• Reviewing performance and making adjustments for continuous improvement-in both cost-effectiveness, quality, speed, and customer satisfaction.

Skills

Sales operations

Enterprise sales

Cross-functional leadership

Data visualization

Education

Bachelor's degree

4+ years experience

Tools

Microsoft Dynamics

Cisco ICM Scripting

Call Routing IVR

SSMS

Teradata

GCP

SQL

Job description

Verizon seeks a results-driven Sales Enablement Lead to drive a comprehensive program across sales, product management and marketing. The role emphasizes enabling the field, delivering actionable insights, and improving customer experience through data-driven strategies.

Hybrid work with home and office days, strong collaboration with leadership, and a focus on continuous improvement in cost, quality, speed, and satisfaction.