Senior SaaS Implementation Lead — Enterprise Onboarding

Karbon; United States; Remote; USD 86,000 - 94,000; Full time

Benefits offered by this job

Global experience

Flexible hours

WFH benefits

Home office equipment

Learning and development

Wellness days

Vacation

Job summary

Karbon, a leader in AI-powered practice management software, seeks a Senior Implementation Specialist to guide large accounting-firm customers through onboarding, data migration, implementation, and training. You’ll own the project plan, coordinate stakeholders, and drive adoption with coaching on change management.

You’ll work remotely across the USA, communicating with executives and end users to ensure on-time delivery and measurable return on investment for customers.

Qualifications

• 3–5+ years in B2B SaaS implementations.
• 2+ years end-to-end technical implementation experience.
• Experience in project management with multiple projects.
• Excellent communication and presentation skills.
• Consultative by nature with ability to challenge processes.
• Strong attention to detail and data integrity.

Responsibilities

• Own the customer implementation journey as project manager for enterprise accounts.
• Communicate with executive sponsors, administrators, and end users to align priorities.
• Lead onboarding, configuration workshops, and training sessions.
• Advise customers on best practices in workflow design and change management.
• Coach firms through change management to drive adoption.
• Ensure data integrity during migrations using Excel and other tools.
• Identify risks and intervene to keep projects on track.
• Collaborate with Sales, Customer Success, Product, and Support.
• Deliver measurable ROI and long-term customer success.
• Leverage AI in implementation planning, communications, and automation.

Skills

Project management

Stakeholder communication

Client-facing

B2B SaaS implementations

Data migrations

Analytical mindset

Job description

Karbon, a leader in AI-powered practice management software, seeks a Senior Implementation Specialist to guide large accounting-firm customers through onboarding, data migration, implementation, and training. You’ll own the project plan, coordinate stakeholders, and drive adoption with coaching on change management.

You’ll work remotely across the USA, communicating with executives and end users to ensure on-time delivery and measurable return on investment for customers.