Senior SaaS Implementation Consultant (Remote) – Onboarding

rithumliboard; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Remote-friendly policy

Private medical insurance

Pension plan with company match

Job summary

rithumliboard seeks a senior technical consultant to design and deliver scalable onboarding solutions for enterprise clients within a SaaS commerce platform. You will act as a trusted advisor, lead technical discovery, and own complex integrations.

You will mentor peers, create enablement resources, and help shape product feedback while supporting cross-functional teams through high-risk situations.

Qualifications

• 3+ years in a client-facing technical SaaS role focused on onboarding or solution engineering for enterprise clients.
• Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols.
• Advanced expertise with REST and SOAP API integrations and troubleshooting.
• Strong working knowledge of Excel and HTML.
• Demonstrated ability to manage multiple complex client projects simultaneously.
• Bachelor's degree in computer science, information technology, or a related field.

Responsibilities

• Lead technical discovery and solution design during late-stage sales engagements for strategic accounts
• Own technical implementation and optimization of high-impact projects, including API integrations, FTP, and product data feeds
• Serve as the primary technical contact for advanced issues across software, feeds, and integrations
• Provide expert-level platform training and consultation to client stakeholders
• Mentor junior client success engineers and drive cross-functional process improvements
• Develop enablement resources such as webinars, videos, and documentation to scale onboarding
• Represent the client's voice in product feedback loops and take ownership of high-risk situations

Skills

REST API

SOAP API

Data feeds formats

FTP

Excel

HTML

Education

Bachelor's degree in computer science or related field

Tools

FTP client

Job description

rithumliboard seeks a senior technical consultant to design and deliver scalable onboarding solutions for enterprise clients within a SaaS commerce platform. You will act as a trusted advisor, lead technical discovery, and own complex integrations.

You will mentor peers, create enablement resources, and help shape product feedback while supporting cross-functional teams through high-risk situations.