Remote Senior Technical Implementation Consultant

Direct-Travel; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Total Rewards Package

Retirement plans

Wellness & Mental Health Support

Job summary

Direct Travel seeks a Senior Technical Implementation Consultant to lead client onboarding, configure travel tech platforms, and coordinate cross-functional teams. The role focuses on delivering accurate configurations, data validation, and smooth transitions from sales to operations in a remote U.S. environment.

The ideal candidate has extensive experience with travel tech, project leadership, and strong communication skills to manage complex deployments and stakeholder expectations.

Qualifications

• 12-15 years of experience in client onboarding, system implementation, or operations support in travel/SaaS/hospitality sectors

Responsibilities

• Manage technical implementations for new customers including Avenir platform and integrated tool set
• Configure client accounts, tools, and platforms (e.g., GDS, online booking tools, profile systems)
• Lead design and deliverables for project framework with travel policies, data mapping, and workflow preferences
• Coordinate with Sales, Account Management, IT, and Operations to align milestones and deliverables
• Lead internal and external project calls on technology design and activation
• Facilitate handoff to operations post-implementation
• Conduct system and user acceptance testing of booking tools and integrations
• Troubleshoot issues and coordinate resolutions with internal teams or vendors
• Maintain detailed records including technical design and client setup guides
• Support commercial teams for strategic accounts

Skills

Leadership

Project Management

Client facing

Communication

Problem solving

Tools

Jira

Asana

Salesforce

Smartsheet

GDS tools

Job description

Direct Travel seeks a Senior Technical Implementation Consultant to lead client onboarding, configure travel tech platforms, and coordinate cross-functional teams. The role focuses on delivering accurate configurations, data validation, and smooth transitions from sales to operations in a remote U.S. environment.

The ideal candidate has extensive experience with travel tech, project leadership, and strong communication skills to manage complex deployments and stakeholder expectations.