Senior SaaS Education Consultant — Customer Training

Motive; United States; Remote; USD 102,000 - 147,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Paid time off

401k plan

Job summary

Motive is seeking an Education Consultant specializing in Customer Education to empower customers to maximize value from our SaaS platform. You will partner with SMEs and enablement teams to design and deliver training across VILT, onsite, and webinars, driving measurable business outcomes.

You will lead discovery sessions, develop tailored training plans, and run Train-the-Trainer programs, with up to 40% travel. Strong instructional design and communication skills are essential.

Qualifications

• 3+ years of hands-on instructional design in SaaS contexts.
• Experience facilitating virtual and in-person training sessions.
• Ability to translate customer insights into tailored training plans.
• Strong discovery, stakeholder management and solution design skills.
• Fluency in French is required; travel up to 40% is expected.

Responsibilities

• Lead end-to-end development of customized training plans for accounts.
• Deliver VILT, onsite trainings, and public webinars; run TTТ programs.
• Collaborate with SMEs and content teams to align assets to plans.
• Conduct customer discovery sessions and translate findings into approved plans.
• Manage multiple projects and timelines with attention to detail.

Skills

Instructional design

Facilitation

Discovery & planning

Travel coordination

Tools

Articulate 360

Captivate

Job description

Motive is seeking an Education Consultant specializing in Customer Education to empower customers to maximize value from our SaaS platform. You will partner with SMEs and enablement teams to design and deliver training across VILT, onsite, and webinars, driving measurable business outcomes.

You will lead discovery sessions, develop tailored training plans, and run Train-the-Trainer programs, with up to 40% travel. Strong instructional design and communication skills are essential.