Remote Customer Education Lead - SaaS Training & Adoption

Varicent; United States; Hybrid; USD 57,000 - 74,000; Full time

Benefits offered by this job

Health & Wellness

Time Off

Volunteer Days

Ignite Days

Financial

Retirement

Tuition Assistance

Flexibility

Job summary

Varicent is seeking a Customer Education Trainer to join the Customer Education team. You will lead instructor-led enablement programs, including the Admin Enablement Program and product-focused webinars, collaborating with Product, Customer Success, Support, and Education teams to boost product adoption and customer success.

You will design and facilitate learning experiences, mentor team members, and help scale education programs—driving learner engagement and outcomes across customers

Qualifications

• 6+ years of experience in technical training or customer education.
• Experience delivering virtual instructor-led training to professional audiences.
• Experience with enterprise software, SaaS, analytics, or incentive-compensation systems.
• Ability to translate complex concepts into learner-friendly content.
• Experience using learning technologies such as Zoom, Docebo, Zuddl, Kahoot.
• Knowledge of adult learning principles and instructional design.
• Experience leading cross-functional initiatives and influencing learning strategy.
• Strong communication, presentation, and stakeholder management.

Responsibilities

• Deliver engaging virtual instructor-led training (vILT) sessions, webinars, and customer learning experiences focused on Varicent products and best practices.
• Partner with instructional designers and subject matter experts to develop, maintain, and improve customer enablement programs and training curricula.
• Translate complex product concepts into practical learning experiences that support adoption and business outcomes.
• Design and recommend new learning programs, formats, and educational resources based on customer needs.
• Analyze participant feedback, learning effectiveness, and training metrics to improve program quality and outcomes.
• Mentor facilitators and support development of training standards and practices.
• Collaborate with Product, Support, Enablement, and Customer Success to align learning with goals.
• Evaluate technologies, including Generative AI solutions, to improve learning experiences.

Skills

Virtual training delivery

Enterprise software

LMS platforms

Adult learning

Cross-functional leadership

Communication skills

Learning analytics

Public speaking

Tools

Zoom

Docebo

Zuddl

Kahoot

Job description

Varicent is seeking a Customer Education Trainer to join the Customer Education team. You will lead instructor-led enablement programs, including the Admin Enablement Program and product-focused webinars, collaborating with Product, Customer Success, Support, and Education teams to boost product adoption and customer success.

You will design and facilitate learning experiences, mentor team members, and help scale education programs—driving learner engagement and outcomes across customers