Head of Customer Education & Enablement (Remote)

Spectrio; Texas; A distancia; USD 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Generous PTO

Medical insurance

401k match

Paid holidays

Life insurance

EAP

Descripción de la vacante

Spectrio is seeking a seasoned leader to orchestrate and elevate our customer education and operational training functions. You will align enablement programs with strategic goals, develop a scalable education framework, and coach a team of instructional designers and trainers to deliver impact across multiple channels.

The role requires deep expertise in instructional design, adult learning, and change management, with strong stakeholder influence and travel as needed.

Formación

• Bachelor’s degree in Education, Instructional Design, Business Administration or related field.
• Proven track record designing and implementing customer education programs.
• Expertise in instructional design and adult learning principles.
• Strong strategic, analytical, and cross‑functional collaboration skills.
• Excellent communication and leadership abilities.

Responsabilidades

• Develop and execute a strategic vision for customer education programs.
• Lead creation and governance of education and training initiatives.
• Align enablement with corporate priorities through collaboration with leaders.
• Define KPIs to measure impact and drive data‑driven improvements.
• Scale education resources across in‑person, virtual, and self‑paced formats.
• Mentor a team of education specialists and instructional designers.
• Forge partnerships with external training providers and institutions.
• Act as a thought leader at industry events and forums.

Conocimientos

Instructional design

Strategic thinking

Communication

Leadership

Change management

Analytical skills

Travel flexibility

Educación

Bachelor's degree in Education/Instructional Design/Business Administration

Advanced degree preferred

Herramientas

Learning Management Systems

Descripción del empleo

Spectrio is seeking a seasoned leader to orchestrate and elevate our customer education and operational training functions. You will align enablement programs with strategic goals, develop a scalable education framework, and coach a team of instructional designers and trainers to deliver impact across multiple channels.

The role requires deep expertise in instructional design, adult learning, and change management, with strong stakeholder influence and travel as needed.