Senior SaaS Customer Success Manager - Freight Tech

Highway; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading freight tech provider in Dallas is seeking a Customer Success Manager responsible for managing the full customer experience. The ideal candidate will have extensive SaaS customer success experience, particularly in account management and technical application oversight. Responsibilities include onboarding customers, ensuring retention, and conducting success reviews. This in-office role offers the opportunity to work with top-tier freight brokers and adapt solutions based on customer needs.

Qualifications

• Highly experienced in SaaS Customer Success and Account Management.
• Experienced in managing technical applications and working cross-departmentally.
• Bachelor's degree or equivalent experience preferred.

Responsibilities

• Manage the customer relationship post go-live to ensure retention and satisfaction.
• Onboard customers throughout their lifecycle on Highway’s platform.
• Conduct customer success reviews and engage internally to resolve concerns.

Skills

SaaS Customer Success

Account Management

Technical demonstrations

Customer relationship management

Negotiation

Education

Bachelor's degree in Computer Science, Information Technology or Business Administration

Tools

Salesforce

Intercom

ChurnZero

Job description

A leading freight tech provider in Dallas is seeking a Customer Success Manager responsible for managing the full customer experience. The ideal candidate will have extensive SaaS customer success experience, particularly in account management and technical application oversight. Responsibilities include onboarding customers, ensuring retention, and conducting success reviews. This in-office role offers the opportunity to work with top-tier freight brokers and adapt solutions based on customer needs.