Senior SaaS Customer Success Lead (Remote)

Benchmark Gensuite; United States; Remote; USD 90,000 - 110,000; Full time

Job summary

Benchmark Gensuite in the United States is seeking a Lead Customer Success Specialist for a remote role. You will manage a portfolio of customers, drive satisfaction, and identify growth opportunities while collaborating with delivery teams.

The position supports travel as needed, with on-site visits to discuss projects and renewals. A strong SaaS background and excellent communication skills are essential.

Qualifications

• Bachelor's degree required.
• 2-3 years in Customer Success or related roles.
• Proficiency with Microsoft Office, including Excel and PowerPoint.
• Able to be flexible and adaptable in a remote environment.
• Ability to prioritize and manage multiple projects.
• Empathetic, customer-first attitude.
• Experience with SaaS products.
• Strong communication with customers and colleagues.
• Willingness to travel as needed.

Responsibilities

• Drive customer satisfaction and growth among a portfolio of our existing customers.
• Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement.
• Design, plan and coordinate program activities to help drive program success and participation.
• Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience.
• Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities.
• Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap.
• Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions.
• Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning.
• Maintain a flexible schedule to accommodate travel and customer meeting requirements.

Skills

Customer-focused

Communication skills

Time management

Flexibility

SaaS experience

Microsoft Office

Excel

PowerPoint

Education

Bachelor's degree

Job description

Benchmark Gensuite in the United States is seeking a Lead Customer Success Specialist for a remote role. You will manage a portfolio of customers, drive satisfaction, and identify growth opportunities while collaborating with delivery teams.

The position supports travel as needed, with on-site visits to discuss projects and renewals. A strong SaaS background and excellent communication skills are essential.