SaaS Customer Success Manager — Remote

Benchmark Gensuite; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Benchmark Gensuite is seeking a Customer Success Manager to empower a portfolio of clients across the United States. This full-time, remote role emphasizes growing relationships, driving adoption of our SaaS platform, and ensuring customer satisfaction.

You will collaborate with delivery teams, support pilots and renewals, and travel as needed. A Bachelor’s degree and 3-5 years in customer success or related roles are required.

Qualifications

• Bachelor's degree required.
• 3-5 years in a Customer Success/Account/Relationship role.
• Experience with SaaS platforms and customer-first mindset.
• Strong communication and time-management abilities.

Responsibilities

• Drive customer satisfaction and growth among a portfolio of existing customers.
• Grow existing customer relationships by identifying new business opportunities to drive engagement.
• Design, plan and coordinate program activities to drive success and participation.
• Manage multiple priorities and collaborate with delivery teams for a positive customer experience.
• Collaborate with customers and Benchmark's team for projects, pilots, renewals, and expansions.
• Develop understanding of Benchmark's SaaS offerings to inform growth and product roadmap.
• Collaborate with customers on-site or host them at company offices for meetings and discussions.
• Attend quarterly meetings at company HQ to align with the broader team and participate in planning.
• Maintain a flexible schedule to accommodate travel and customer meeting requirements.

Skills

Customer success

Relationship management

Account management

SaaS experience

Communication skills

Travel willingness

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Benchmark Gensuite is seeking a Customer Success Manager to empower a portfolio of clients across the United States. This full-time, remote role emphasizes growing relationships, driving adoption of our SaaS platform, and ensuring customer satisfaction.

You will collaborate with delivery teams, support pilots and renewals, and travel as needed. A Bachelor’s degree and 3-5 years in customer success or related roles are required.