[US] Lead Customer Success Specialist

Benchmark Gensuite; United States; Remote; USD 90,000 - 110,000; Full time

Job summary

Benchmark Gensuite in the United States is seeking a Lead Customer Success Specialist for a remote role. You will manage a portfolio of customers, drive satisfaction, and identify growth opportunities while collaborating with delivery teams.

The position supports travel as needed, with on-site visits to discuss projects and renewals. A strong SaaS background and excellent communication skills are essential.

Qualifications

• Bachelor's degree required.
• 2-3 years in Customer Success or related roles.
• Proficiency with Microsoft Office, including Excel and PowerPoint.
• Able to be flexible and adaptable in a remote environment.
• Ability to prioritize and manage multiple projects.
• Empathetic, customer-first attitude.
• Experience with SaaS products.
• Strong communication with customers and colleagues.
• Willingness to travel as needed.

Responsibilities

• Drive customer satisfaction and growth among a portfolio of our existing customers.
• Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement.
• Design, plan and coordinate program activities to help drive program success and participation.
• Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience.
• Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities.
• Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap.
• Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions.
• Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning.
• Maintain a flexible schedule to accommodate travel and customer meeting requirements.

Skills

Customer-focused

Communication skills

Time management

Flexibility

SaaS experience

Microsoft Office

Excel

PowerPoint

Education

Bachelor's degree

Job description

Lead Customer Success Specialist

Full Time

Remote - US

While the job location is listed as Cincinnati, OH, this is a remote position open to candidates across the United States.

Innovate with Benchmark Gensuite as a Lead Customer Success Specialist

Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you'll be helping customers throughout the business community empower informed decision making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees.

Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses' sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite means you will continuously use and evolve your skills to develop fresh ideas and initiatives.

Benchmark Gensuite Benefits

At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly give excellent performers their due. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.

About Benchmark Gensuite

Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform-locally, globally and across diverse operating profiles.With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite® platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite® with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.

Responsibilities

• Drive customer satisfaction and growth among a portfolio of our existing customers.
• Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement.
• Design, plan and coordinate program activities to help drive program success and participation.
• Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience.
• Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities.
• Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap.
• Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions.
• Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning.
• Maintain a flexible schedule to accommodate travel and customer meeting requirements.

Skills and Qualifications

• Bachelor's degree required.
• 2-3 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role.
• Proficiency with Microsoft Office Suite including Excel and PowerPoint required.
• Ability to be flexible and adaptable.
• Ability to prioritize, execute projects, and manage time effectively.
• Empathetic, customer-first attitude.
• Experience with SaaS required.
• Strong communication interpersonal skills to effectively interact with customers and colleagues.
• Willingness to travel and adapt to changing schedules and environments.

Travel Requirements

T ravel is sometimes required for this position, which may include visiting customer sites or hosting customers at the company's local offices. Other travel may include attending a Benchmark Gensui